Technical Support Engineer - Payments - Remote Eligible

Technical Support Engineer - Payments

We are the largest and first licensed on/off-ramp platform for stablecoins in Africa. We are dedicated to offering innovative solutions in the African stablecoin space. We are committed to making stablecoins accessible and understandable for everyone, providing our customers with secure and user-friendly platforms for their financial transactions.

As a Technical Support Engineer - Payments, you will make an extremely high impact in a fast-scaling team. We are looking for someone who has experience with our tech stack and an agile delivery philosophy. You will be responsible for supporting and resolving the technical issues for the integrated Yellow Card Payments partners.

The ideal candidates are those who have previously worked within the FinTech/Crypto space and are clear communicators who are highly self-motivated, eager to collaborate, exchange knowledge, apply new skills and pitch in for whatever is needed to resolve partner issues.

Our technology stack includes: NodeJS, Typescript, VueJS, NuxtJS, Serverless Framework, AWS Lambda, DynamoDB, AWS SQS, AWS IoT, AWS EC2, ELK Stack, Jest, Flutter and more.

Type of Person

Critical thinker, organised and driven, with a strong knowledge domain. Dedicated and passionate about their job, humble and a real team player.

Key Responsibilities

• Collaborate with the Payments team as well as with our cross-functional teams to resolve partner issues and help improve our B2B products
• Provide expert guidance and support to partners on best practices for API integration, including but not limited to authentication, data formatting, error handling, and performance optimisation
• Provide clear and concise communication and updates regarding issue resolution and feature development statuses to the team and external stakeholders
• Ensure quality by performing thorough testing and leveraging peer reviews for your work and the work of cross-functional teams
• Adhere to internal coding standards, development processes, and design best practices to write clean, maintainable, and well-tested code for the future (and present) of the company's platform
• Develop and maintain comprehensive technical documentation, including integration guides, API reference documentation, and troubleshooting resources, to support our partners throughout the integration lifecycle
• While adhering to SLA's & KPI's, proactively identify opportunities to optimise and enhance our B2B products, integration processes, and support workflows, contributing to the overall improvement of our products and services
• Embrace and demonstrate our values: humility, creativity, and independence

Requirements

• +4 years of work experience as a full-stack engineer/developer, additional experience with technical support will be advantageous
• You have experience planning and prioritising work, identifying dependencies, facilitating conversations and documenting results (RCA)
• Experience with Typescript, Node.js, Vue.js and possessing a broad knowledge of API best practices
• Experience with Python, Java and multiple programming languages will be advantageous
• Experience working in AWS cloud architecture
• In-depth experience working with microservices and APIs
• Experience troubleshooting, digging and following through logs or browser dev tools to identify root causes and bugs
• Knowledge of networking concepts, authentication methods, and information security concepts
• Strong prioritisation, time management and logical thinking skills with a bias towards action
• You have the ability to recognise patterns that could indicate the presence of a deeper technical issue
• You have a high EQ, a deep empathy and a desire to help others

Key Soft Skills:

• Verbal communication skills, including presentation skills, with an ability to communicate with a range of technical and non-technical team members and other relevant individuals
• An ability to work under pressure, particularly when dealing with times of high demand
• An ability to assist other engineering teams in their integration of our services, demonstrating a high-level of empathy and institutional knowledge.

What We Offer

• Impactful and Purposeful Work: You will be helping to drive financial inclusion across Africa.
• Remote-First Flexibility: We embrace a fully remote work environment.
• Global & Diverse Team: You will have the opportunity to work with talented professionals from 25+ countries across the world, in a multicultural and collaborative environment.
• Learning & Development: Access to resources, support, and autonomy to grow professionally.
• Mental Health Support Services: Your mental well-being matters to us.
• Compensation & Benefits: We offer competitive compensation and meaningful health coverage, and all full-time employees are participants in our stock option plan.

Ready to join us? Are you up for the challenge? Apply today and be part of shaping the future of FinTech. Let's innovate, disrupt, and lead together!