Product Support Administrative Assistant

Product Support Administrative Assistant

Job Category: Administrative

Full-Time

On-site

Austell EM 330 Lee Industrial Blvd Austell, GA 30168, USA

Job Details

Who We Are:

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing:

As a Product Support Administrator, you will support the technical, operations, warranty, and transportation departments by providing reporting, documentation, and administrative support to team members ranging from technicians to senior leadership. The role is primarily office-based, with opportunities for offsite training and store visits to support field operations. You will also assist our customer base by managing technical documentation, licensing, and system access, ensuring timely and accurate support while contributing to effective cross-functional communication and operational efficiency.

Primary Responsibilities:

• Collect data needed for reporting, compile and provide to management.
• Maintain PIP reporting, SIS subscriptions, ET license, and billing.
• Provide Tech support materials/schematics, prints and billing.
• Assign Dealer DSN ticket or Initial call to Tier I or Tier II.
• Coordinate and schedule meetings.
• Communicate with a wide range of internal and external customers.

Additional Responsibilities:

• Participate in required safety program, and work in a safe manner.
• Additional duties as assigned by manager.

Who We Are Looking For:

To be successful in this position you should have prior experience in an administrative role, be able to provide superior customer experience, have excellent problem-solving skills and be able to work independently.

Education/Experience:

• High school diploma or equivalent required
• Associate or bachelor's degree preferred (Business Administration or related field)
• Prior experience in an administrative, coordinator, or office support role
• Strong working knowledge of Microsoft Office (Outlook, Excel, Word, PowerPoint)
• General computer and data entry proficiency
• Ability to work independently with minimal supervision
• Proven ability to manage multiple tasks and meet deadlines
• Strong written and verbal communication skills
• High level of attention to detail and accuracy

Values:

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.
• Excellence: We strive to be the best, continuously improving our customers' experience and the solutions we provide.
• Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

• Acting in a safe manner
• Exhibiting honesty and integrity
• Acting in a fair and ethical manner
• Team mentality
• Delivering quality results
• Embraces change / improvement
• Exhibiting superior customer service skills
• Exhibiting pride and ownership
• Working with a sense of urgency
• Exhibiting a winning attitude

What We Offer:

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure

• Competitive Pay
• Individual Bonus Opportunities Available
• Technician Tool Allowance
• 401k Plan Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching

Employee Wellness Program

• Medical, Vision, Dental Insurance
• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance

Personal Time Off

• Paid Holidays
• Paid Sick Leave

Career Development

• Tuition Reimbursement
• Ongoing Training
• Advancement Opportunities

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.