Heavy Rents Service Specialist

Heavy Rents Service Specialist

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

The Heavy Rents Service Specialist is responsible for ensuring that the heavy rents fleet is well maintained, efficiently turned after each rental, and available for rental at optimum levels while controlling costs through the process.

Primary Responsibilities:

• Reviews all rental returns, schedules and approves all required maintenance and repairs
• Ensures that warranty is current on all heavy rents machines
• Implementing and maintaining a hammer process at all locations
• Maintaining damage quotes and ensuring proper documentation available to all coordinators, salesmen and customers
• Reviewing and maintaining CTS (Undercarriage) reports and repairs
• Reviews all invoicing to heavy rents machines for accuracy and compliance to PO
• Coordinates and approves all field service calls; updates log as necessary
• Process rental roll out machines through the shops as needed
• Works with Rental Coordinators and Service personnel to ensure that all re-rented assets are properly maintained
• Ensures that all new assets (including used purchases) being added to the heavy rents fleet are properly inspected and made rent ready

Additional Responsibilities:

• Adherence to all Yancey Bros. Co. Safety procedures and standards
• Drives continuous process improvement
• Evaluates equipment on the rent ready line
• Handles customer complaints regarding equipment condition or operation
• Performs other duties as assigned by the Heavy Rents Manager

To be successful in this position you should have a mechanical aptitude, organized and prior diesel technician experience. You should have basic computer skills, be able to multitask, problem solve and provide superior customer service to be successful in this position as well.

Education/Experience:

• High school or equivalent

Required Qualifications/Skills:

• 3 to 5 years of experience as a diesel technician
• Strong mechanical background, especially with diesel powered equipment
• Knowledge of DBS and the work order system
• Ability to manage through change
• Computer skills to include Internet Explorer, Excel, Word, PowerPoint
• Must be able to comprehend, speak and write the English language
• Must possess excellent interpersonal and communication skills, both in person and over the telephone

Preferred Qualifications/Skills:

• Bachelor's Degree from a four year college or university or related equivalent experience preferred
• Knowledge of Spanish language

Values:

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.
• Excellence: We strive to be the best, continuously improving our customers' experience and the solutions we provide.
• Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

• Acting in a safe manner
• Exhibiting honesty and integrity
• Acting in a fair and ethical manner
• Team mentality
• Delivering quality results
• Embraces change / improvement
• Exhibiting superior customer service skills
• Exhibiting pride and ownership
• Working with a sense of urgency
• Exhibiting a winning attitude

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure:

• Competitive Compensation
• Individual Bonus Opportunities Available
• 401k Plan Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching

Employee Wellness Program:

• Medical, Vision, Dental Insurance
• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance

Personal Time Off:

• Paid Holidays
• Paid Sick Leave

Career Development:

• Tuition Reimbursement
• Ongoing Training
• Advancement Opportunities

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.