Manager, IT - Health Sciences IT Desktop Support

IT Manager

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Salary Range $97,500.00 - $146,250.00

Overview

Health Sciences IT (HSIT) provides strategic, coordinated IT support for Yale's health sciences community, including the School of Medicine, School of Nursing, School of Public Health, and other affiliated units. The IT Manager will lead within the Technology Support Services (TSS) team, overseeing desktop and endpoint support. This role focuses on high-quality service delivery for faculty, staff, and researchers, ensuring alignment with institutional needs.

This position will act as a technology advisor to Health Science IT and supported clients, addressing existing and emerging technology needs: Advising and mentoring the IT team members around professional development and advancing the priorities of the larger Technology Support Services team. Leading specific projects and initiatives within the Technology Support Services team. Monitoring and managing workloads across the IT support teams. Adjusting staffing assignments as required. Working closely with AV support teams to coordinate effort, and where possible, integrate our support operations.

Required Skills and Abilities

1. Developed analytical, critical thinking, and problem-solving skills, with strong decision-making capabilities. 2. Developed interpersonal, written, communication, presentation, and organizational skills. 3. Proven ability to lead and manage staff. 4. Proven expertise with systems analysis methods and techniques.

5. Knowledge of commonly used concepts, practices, and procedures.

Preferred Skills and Abilities

Experience working in an academic medical center.

Principal Responsibilities

1. Provides supervision to a unit or group of operational or technical employees. 2. Establishes and delegates day-to day tasks to meet unit/department objectives. 3. Ensures compliance with department, University policies, procedures, and internal controls. 4. Ensures accountability and stewardship of operational, financial and staff resources in compliance with department & University standards. 5. Oversees and manages segments of larger projects, developmental trainings, presentations, and communications. 6. Provides coaching, training, and mentorship to level 1 and 2 staff and/or non-exempt staff.

Required Education and Experience Bachelor's Degree and four years of experience or equivalent education and experience.

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

Salary offers are determined by a candidate's qualifications, experience, skills, and education in relation to the position requirements, along with the role's grade profile and current internal and external market conditions. The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department. The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual's sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran. Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA). Yale University is a tobacco-free campus.