Client Services Sr Associate

Yahoo Account Manager

Yahoo serves as a trusted guide for hundreds of millions of people globally, helping them achieve their goals online through our portfolio of iconic products. For advertisers, Yahoo Advertising offers omnichannel solutions and powerful data to engage with our brands and deliver results.

About the Team

The Client Services team, part of the Yahoo Sales organization, serves as a strategic partner and single point of contact for sales and clients across all business mediums, working closely with managed, self-serve (MCC), and platform teams to help secure and grow revenue. Spanning NAR, APAC, and EMEA, the team manages every stage of the campaign lifecycle while building strong advertising relationships and consistently delivering on client KPIs. As experts on our Demand Side Platform, they focus on driving results, exceeding client expectations, and adapting in a fast-paced environment with a dedication to stretching their skills, innovating, and providing dependable outcomes that bring client goals to life.

About the Role

We are seeking a talented and driven professional to join Yahoo, partnering closely with Sales and Client Services teams to manage and grow key accounts while providing strategic recommendations, data-driven insights, and exceptional client service across programmatic campaigns. In this role, you will identify performance, revenue, and feature opportunities, offer optimization guidance backed by deep expertise in the Yahoo DSP, and deliver client trainings that elevate platform adoption. You will also build and strengthen internal partnerships, facilitating seamless collaboration across teams through strong communication, organization, and analytical skills. As a proactive and team-oriented individual, you will help foster a supportive, high-performing environment while driving revenue growth through account optimization, reporting, upselling, cross-selling, and end-to-end campaign management. This position requires flexibility beyond standard business hours and offers the opportunity to make a significant impact within a dynamic organization shaping the future of digital advertising.

Responsibilities Include

Serve as the primary client contact, overseeing all campaign inquiries from start to finish. This involves taking ownership of tasks and collaborating with various support teams. Core responsibilities include:

• Manage a portfolio of DSP campaigns end-to-end, ensuring strong performance while protecting and growing revenue.
• Analyze client goals and data (ROI/CPA targets, buying cycles, audience insights, etc.) to inform optimization strategies.
• Collaborate with cross-functional teams, including Sales, AOS, CSL, Ad Creative Tech, Legal, Billing, Order Quality, and Finance to deliver seamless client service.
• Build and maintain strong client partnerships focused on retention, growth, renewals, and overall satisfaction.
• Leverage expertise in Yahoo's DSP to align solutions with client objectives and identify up-sell and cross-sell opportunities.
• Support Account Directors in new business efforts and expanding existing accounts.
• Provide proactive strategic recommendations and implement performance solutions for each client.
• Monitor campaign delivery and pacing, troubleshoot issues, escalate when necessary, and drive optimization opportunities.
• Prepare and deliver Strategic Insights reports, campaign wrap-ups, and quarterly business reviews.
• Manage accurate, tailored campaign reporting. Investigate and resolve data or attribution discrepancies.
• Use analytics tools to evaluate performance, identify improvements, and address potential issues.
• Provide feedback to internal product teams on client needs, feature requests, platform enhancements and participate in feature testing.
• Maintain deep product expertise across the Yahoo DSP and related tools.
• Meet or exceed quarterly KPI targets and contribute to special projects as assigned.

Minimum Job Qualifications

• Bachelor's degree in business, marketing, or a related field.
• 4+ years of experience in performance account management, sales, or marketing, including at least 12–18 months in account management or a similar role.
• Hands-on experience with demand-side platforms such as DV360, MediaMath, Taboola, Outbrain, etc.
• Proven ability to work effectively in a collaborative, goal-oriented team environment.
• Strong background in client-facing roles, ideally with outside sales or direct client interaction.
• Excellent written and verbal communication skills.
• Strong computer proficiency, including advanced Excel skills, familiarity with Word, and experience using CRM systems.
• Demonstrated ability to optimize marketing campaigns by analyzing performance data and adjusting key drivers for improved results.
• Hands-on experience in campaign management and optimization
• Customer-centric mindset with a strong focus on delivering exceptional client satisfaction.

Preferable Job Qualifications

• Proven success working in a collaborative team environment with shared goals.
• Passion for marketing, digital media, and the internet ecosystem.
• Professional demeanor with strong interpersonal skills.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Strong organizational, analytical, and problem-solving abilities.
• Creative and intuitive thinker who can generate actionable insights.
• Ability to work effectively both independently and as part of a team.
• Adaptability to rapidly changing environments and business needs.
• High technical aptitude and comfort learning new tools and technologies.
• Ability to explain technical concepts in clear, simple terms.

Yahoo is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. Yahoo will consider for employment qualified applicants with criminal histories in a manner consistent with applicable law. Yahoo is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please submit a request via the Accommodation Request Form (www.yahooinc.com/careers/contact-us.html) or call +1.866.772.3182. Requests and calls received for non-disability related issues, such as following up on an application, will not receive a response.

Yahoo has a high degree of flexibility around employee location and hybrid working. In fact, our flexible-hybrid approach to work is one of the things our employees rave about. Most roles don't require specific regular patterns of in-person office attendance. If you join Yahoo, you may be asked to attend (or travel to attend) on-site work sessions, team-building, or other in-person events. When these occur, you'll be given notice to make arrangements. If you're curious about how this factors into this role, please discuss with the recruiter.

Applications: All applicants must apply for Yahoo openings direct with Yahoo. We do not authorize any external agencies in India to handle candidates' applications. No agency nor individual may charge candidates for any efforts they make on an applicant's behalf in the hiring process. Our internal recruiters will reach out to you directly to discuss the next steps if we determine that the role is a good fit for you. Selected candidates will go through formal interviews and assessments arranged by Yahoo direct.

Offer Distributions: Our electronic offer letter and documents will be issued through our system for e-signatures, not via individual emails.