Service Manager

Service Manager (Onsite)

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day.

Evoqua: A Clean Technology Company That Provides Wastewater Treatment Systems and Solutions, "Water Purification and Water Treatment"!

The Service Manager (Onsite) is responsible for providing both strategic and tactical leadership to field service professionals across a major site or multiple locations. This role plays a critical part in talent management, including the attraction, retention, engagement, performance, and professional development of team members.

Key responsibilities include developing and managing Service Department budgets, controlling operational expenses, and leading workforce planning efforts. The Service Manager is expected to proactively address and resolve employee relations matters while translating customer requirements into actionable workforce plans and objectives.

This position ensures visibility into key water industry performance indicators (KPIs) and operational metrics, offering insights and recommendations to senior leadership. As a second-level leader, the Service Manager applies advanced technical and operational knowledge, leverages regional resources, and collaborates with cross-functional stakeholders to drive successful customer and business outcomes.

Additionally, the role is accountable for maintaining product, system, and water quality standards, as well as overseeing inventory management.

Core Responsibilities

• Leadership: Direct supervision of 5 field technicians, fostering a positive work environment that promotes inclusion, recognition, and professional growth.
• Team Development: Recruiting, mentoring, and coaching team members to achieve individual and organizational goals.
• Create and maintain safe working environment and culture within the organization.
• Defines and drives (proactive) customer management, employee management, safety management, interpersonal relationship and leadership skills.
• Demonstrates high impact culture through innovation, accountability, and empowerment.
• Is agile in responding quickly to customer issues.
• Operational and strategic management.
• Autonomy to make decisions that impact divisional and cross-functional/commercial span of control.
• Ensures cost/revenue support the financial goals of the P&L.
• Provides proactive direction to commercial teams to ensure service center objectives are achieved.
• May provide direct supervisor to sales and other commercial colleagues.
• Demonstrates leadership behaviors across organizational boundaries of candid communication, collaboration, developing people, embracing DEI and innovation.
• Travel Requirements: Periodic travel using a personally assigned vehicle, infrequent overnight stays away from home.

Qualifications

Education Requirements

• Bachelor's degree strongly preferred; or equivalent military experience; or applicable industry equivalent experience in lieu of degree.

Experience Requirements:

• Industrial or commercial process water experience required - water purification and water treatment.
• Ability to obtain all required customer clearances (TWIC, DISA, etc.)
• 5 to 7 years of mechanical and technical work experience or 3 years of industry specific experience combined with 3 years of employee leadership/management experience.

Skill Requirements:

• Proficiency with computers and business software, such as Microsoft Office, Skype, Oracle/SAP, cloud-based solutions.
• People management.
• Ability to communicate up/down/across.
• Ability to lead and motivate teams.
• Demonstrates critical thinking and complex troubleshooting in order to guide and advise team members and customers.
• Ability to manage conflict situations with customers and staff.

Xylem does not provide visa sponsorship for this position. The estimated salary range for this position is $100,000 to $110,000, 10% annual bonus & company vehicle. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including medical, dental, vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation