Expert Field Service Technician

Expert Field Service Technician

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Job Summary:

Xylem is seeking a hands-on, mechanically inclined professional to join our team as an Expert Field Service Technician. In this role, you will initiate and execute field service activities at customer sites in a safe, efficient, and professional manner. You'll work with advanced and complex systems, perform preventative maintenance, troubleshoot mechanical, electrical, and diesel equipment, manage parts inventory, and ensure both Company and Customer equipment operates safely.

We are looking for individuals who are passionate about hands-on work and problem-solving. If you have experience in HVAC, electrical work, plumbing, diesel and mechanical systems, or construction, we encourage you to apply. At Xylem, we are united by a shared purpose: solving water to create a more sustainable world. If you're driven by innovation, service, and making a real impact, this is your opportunity to contribute meaningfully while growing your career.

This position involves direct interaction with customers and may require work across multiple systems, locations, and clients.

Key Responsibilities:

• Maintain and promote a safe working environment and culture.
• Protect and care for company property and equipment.
• Demonstrate a high-impact culture of innovation, accountability, and empowerment.
• Work independently with minimal supervision; able to lead, coach, and motivate others.
• Function effectively in team environments.
• Deliver exceptional customer service and technical support on-site.
• Troubleshoot and repair systems with a strong understanding of mechanical, electrical, and diesel equipment.
• Perform preventative maintenance and manage parts/tools inventory.
• Maintain accurate service documentation.

Education & Experience Requirements:

• High school diploma or equivalent.
• 3 to 7 years of relevant technical work experience preferred.
• Ability to obtain DOT Medical Card and all required customer clearances (e.g., TWIC, DISA).
• Clean driving record.
• Technical certification, degree, or industry-specific licenses.
• Military technical background.

Driving Requirements:

• Completion of Driver Application for Employment.
• Satisfactory Motor Vehicle Report (MVR).

Skills & Qualifications:

• Strong electrical, mechanical, diesel, and/or fusion experience (depending on business unit).
• Able to work without direct supervision and provide coaching to junior technicians.
• Proficient in Microsoft Office and smart device usage.
• Demonstrates critical thinking and troubleshooting skills.
• Clear and effective communication of technical information.
• Draws on customer experience to develop practical, innovative solutions.

Travel Requirements:

• Typically includes 1–2 overnight stays per week, depending on customer needs and project locations.

Compensation & Benefits:

The estimated salary range for this position is $27 to $37. Starting pay is dependent on multiple factors such as skills, experience, and work location.

At Xylem, we offer a competitive compensation package, including:

• Medical, Dental, and Vision plans
• 401(k) with company contribution
• Paid time off and paid parental leave
• Tuition reimbursement

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology!