View All Jobs 138208
UX Researcher And Service Designer - (public Sector)
Design user-centered digital services to enhance government citizen engagement
Singapore
Mid-Level
yesterday
Xtremax
Provides cloud-based digital transformation, web development, and managed services for government and enterprise clients in Southeast Asia.
3 Similar Jobs at Xtremax
UX Researcher And Service Designer
This role in Xtremax is focused on improving the citizen service journey by uncovering user needs, analyzing data, and applying design thinking to inform product strategy, development, and design decisions. Candidates with public sector experience are preferred, as this role supports IT projects for government agencies.
Responsibilities
- Apply design thinking principles to solve problems and propose innovative solutions.
- Facilitate workshops and ideation sessions to drive user-centric solutions.
- Collaborate with cross-functional teams to address key issues in the customer journey.
- Ensure usability and accessibility of products and service concepts.
- Define and track KPIs to measure service effectiveness and recommend improvements.
- Provides UX artefacts such as customer journey maps, personas, wireframes, and prototypes based on the research.
Continuous Learning & Best Practices
- Stay current with UX research and service design methodologies, tools, and trends.
About Xtremax
Provides cloud-based digital transformation, web development, and managed services for government and enterprise clients in Southeast Asia.