Evening Operations Support (dispatch)

Operations Support Role

The role of the Operations Support Role is to support overflow demand and holiday coverage for all departments in dispatch. The successful candidate will be trained on all positions within the Dispatch team. This position is required to be held by staff looking to advance towards supervisory and management roles within the XTL Group of Companies. Shift: Monday - Friday 2pm - 11pm

Responsibilities

• Ensure phones and satellite messages are answered promptly
• Ensure load specific and operations related documents, gate passes, time cards, and customs paperwork are administered in a timely and effective manner
• Responding to various types of operational issues including but not limited to: equipment breakdowns, driver reassignments, custom or border delays, load delays or cancellations, overweight loads, etc.

Troubleshooting

• Establish plans for loads that will not meet service commitments. This includes communication information to customer and customer service
• Ensuring correct equipment is assigned to customers and trailer bank commitments are not delayed
• Ensure yard check, load security, heated load and inactive trailer monitoring are completed daily
• Relay information, obstacles, and discrepancies to driver managers, operations, customer service, and other various departments when necessary and in order to prevent systematic service failures
• Monitoring for hazardous or time sensitive maintenance flags and assigning equipment accordingly

Data Integrity

• Ensuring data integrity is preserved by ensuring the following items are planned accurately and in a timely manner
• Deadheads
• Switches
• Check-calls
• Correcting error messages

Customer Service

• Entering orders
• Responding to the after-hour needs of customers

Office Support

• Assist planners with overflow dispatching
• Fill in planning role when needed
• Support any team member who needs assistance

Equipment Inventory

• Monitor pools of equipment and report on fleet balance and utilization
• Monitor foreign equipment in order to help facilitate timely returns
• Reconcile computer records with physical yard checks
• Investigate discrepancies in order to prevent losses of equipment

XTL is an equal opportunity employer that embraces diversity in the workplace and equivalently considers applications from qualified women, men, visible minorities, aboriginal people and persons with disabilities. We welcome applications from all interested individuals

We invite all interested persons to apply but only candidates selected for an interview will be contacted.