Associate Specialist, Financial Shared Services

Associate Specialist, Financial Shared Services

We're looking to onboard Associate Specialists for our Financial Shared Services team, ideally freshers who are enthusiastic, adaptable, and eager to get hands-on experience across all verticals within FSS domain. In this role, you'll be trained to support various finance operations, including billing, dispute resolution (corrections), cash application, collections, accounts payable and customer solutions. You'll collaborate with both internal teams and external customers/stakeholders to ensure smooth financial transactions and a seamless customer experience. While prior experience isn't mandatory, we're looking for individuals with strong communication skills, a willingness to learn, and the flexibility to work across different process areas. On our team, you'll have the guidance and resources to grow, contribute meaningfully, and build a career you can be proud of. Pay, benefits and more. We're committed to attracting top talent, so we offer competitive compensation along with a comprehensive benefits package that includes transportation support, night shift allowance and more.

Location: Pune

Timing: 1:00 PM – 10:00 PM / 4:00 PM – 1:00 AM / 6:30 PM – 3:30 AM (Final shift allocation will depend on the specific process you are part of.)

Weekly day off: Sat, Sun

What you'll do on a typical day: As part of the rotation across all functions within FSS, you'll be working on a variety of tasks including managing assigned queues, resolving billing issues, initiating correction requests, validating invoices, and ensuring all necessary details are captured for timely customer payments. Ensure all requests are completed within the specified SLAs. Gain a comprehensive understanding of the billing process and the various updates that impact corrections across different functions. Collaborate with onshore teams to handle any ad-hoc requests that could affect revenue, gaining exposure to multiple processes within FSS. Support dispute resolution and provide timely responses to customer inquiries related to disputed accounts. Review accounts/statements for accuracy and initiate necessary corrections across different FSS functions. Conduct root cause analysis and implement solutions to prevent recurrence of issues. Ensure all documentation is accurately maintained and complies with company and audit requirements. Learn and adhere to company-specific SOPs and finance policies tailored for logistics and transportation clients.

What you need to succeed at XPO: At a minimum, you'll need: Flexibility to work in shifts based on the assigned process. A bachelor's degree in accounting, Finance, or Commerce. 0 to 3 years of relevant experience in the logistics, transportation, or supply chain domain— preferably in Order to Cash (OTC) functions like billing or other customer-facing roles (preferred and not mandatory). Strong communication skills—both written and verbal—with a good grasp of grammar and clarity in written communication. Basic understanding of Windows and MS Office applications. Ability to take ownership and work independently with minimal supervision. Be part of something big