Customer Service Advisor

Customer Service Advisor

Join the Xplor Team as a Customer Service Advisor! Location: Newcastle upon Tyne, UK Type: Full-time Company: Xplor

At Xplor, we're all about helping people make the most of their day—because when they succeed, so do we! We empower small and medium-sized businesses with cloud-based tech that makes running their operations a breeze. With our very own Xplor Pay, businesses get paid quickly and securely. We built the tech ourselves, and our platform delivers secure, transparent, fast, and accurate payments (so no sneaky fees here!). Our mission? Simple: we build tech that makes life easier and more rewarding.

Imagine starting every day as a part of our Global Operations vertical in our swish Newcastle Upon Tyne office, knowing you're making a difference. As a Customer Service Advisor, you'll be on the front lines, solving problems and enriching customer experiences—one conversation at a time. You'll be the liaison to our clients trust, helping them thrive by handling their inquiries via chat, phone, ticket and email like a pro, so they can get back to what they do best. You will be an extension to our clients' teams, supporting them with our comprehensive suite of technologies, payment capabilities and value-added services like, to help their businesses thrive.

What You'll Do:

• Be the First Point of Contact: Answer calls with a positive attitude, resolving issues on the spot.
• Problem-Solve Like a Pro: You'll tackle customer queries about accounts and contracts, escalating only when absolutely necessary to your supportive Team Leader for additional guidance.
• Share Learning: You'll capture learning from queries and issues to help us with our continuous improvement, sharing your experiences with your team.
• Keep Things Running Smoothly: Handle overdue balances, manage client communications, and keep our systems updated with precision.
• Succeed Daily: Utilise our scripts and materials to achieve Xplor's service levels and priorities, knowing the value and impact you've provided to our clients.

What We're Looking For:

• Customer Whisperer: You're a people person with top-notch communication skills, whether on the phone, via email, or face-to-face.
• Problem-Solving Ace: You don't just identify problems—you find solutions.
• Detail-Oriented Dynamo: You spot the small stuff and document it clearly.
• Team Player Extraordinaire: You know when to roll up your sleeves and dive in.
• Adaptability: Fast-paced environments, with no two days being the same? Bring it on!

Learning & Growth: Unlimited access to LinkedIn Learning. You have dedicated resources to help you grow.

Work-Life Balance: Flexible work options that suit your lifestyle.

Inclusivity Matters: 12 weeks of Gender Neutral Paid Parental Leave and a commitment to diversity.

Community Vibes: We're all about creating lasting communities, starting with our team.

If you're ready to make an impact, apply now! Send your CV and a note (don't forget to include the word "moonshot" at the top so we know you're detail-oriented).

We're excited to see how you can help us make life simpler, build for people, and move with purpose!

Let's create something amazing together at Xplor.