Servicecoordinator

Service Coordinator

We are seeking an energetic Service Coordinator. The right person will enjoy a fast-paced environment, is a proactive problem solver, and strives to be an integral part of the team and the success of the company. They will ensure that people have a pleasant, informed, and professional experience when receiving or inquiring about products and services at XPEL.

Core Duties:

• Gaining knowledge of XPEL products; assisting customers with questions on XPEL products and services
• Greet customers and manage their experience in store
• Answers incoming calls and keeps call log, collaborate with Sales Coordinator for any calls that require follow ups.
• Assists with scheduling appointments
• Check-in vehicles and inspect for pre-existing damages
• Creating estimates, invoicing and billing
• Reporting and processing of RA's and payment credits.
• Collect Resale tax documents for all locations
• Supply and inventory maintenance, ordering supplies or products as necessary to maintain required shelf quantities, and oversee orders
• Assisting the Store Manager with administrative and office work as needed
• Occasionally helping to shuttle vehicles from one location to another (current driver license required)

Job Requirements:

• High School Diploma or GED
• 2 years experience in a similar role, customer service or administrative
• Knowledge of Excel, Word, Power Point and General Microsoft Office Applications
• Ability to communicate professionally and effectively
• Excellent phone, interpersonal, and organizational skills
• Demonstrates a sense of urgency and timeliness
• Ability to work independently with limited supervision
• Ability to speak, read and write in English
• In office full time at the Houston Install Store.

XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.