Perform monthly and ad-hoc patching: As necessary for the various servers that are covered under the contract.
Perform ongoing performance tuning: Hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
Perform monthly performance reporting: And capturing of server health statistics to assist with capacity planning.
Perform level 1 troubleshooting: And maintenance for storage. Work with level 2 storage teams for more in-depth troubleshooting and/or deployment of new storage.
Work on any other server related requests: As and when needed.
Perform escort of vendors: As necessary within the customer's premises.
Rotating standby: To work on night or weekend tasks when required.