Service Delivery Manager (applications)
Xcellink
Job Responsibilities
Understand business and application requirements, translate and work with infrastructure teams to deliver solutions that meet budget and timeline.
Collaborate and coordinate with other teams on user access reviews, disaster recovery or business continuity exercises.
Provide support for all large-scale activities like system maintenance; project go-live, disaster recovery exercise or high severity incidents.
Provide support during high severity incidents by interfacing with infrastructure and security teams.
Develop or fine-tune operating procedures to improve operational efficiency, adherence to policies or industry best practices.
Document and develop system documentations for all supported applications and their interfaces with infrastructure for operations purposes.
Manage relationships between application and infrastructure teams through brokering and collaboration.
Prepare and present proposals to seek approval and secure funds for Service Delivery Operations.