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Security Engineer - ct - fnc240612 003/01
Manage and upgrade diverse security technologies to ensure organizational cybersecurity resilience
Singapore
Senior
1 month ago
Xcellink
A provider of integrated business process outsourcing solutions, specializing in customer relationship management and back-office services.
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Security Engineer
We are seeking a highly skilled Security Engineer with extensive experience in managing, configuring, and upgrading a wide range of security technologies. The ideal candidate will possess strong technical expertise and excellent communication skills. This role requires a proactive individual who can effectively manage security incidents and ensure adherence to security policies and best practices.
Responsibilities
- Manage, configure, and upgrade a diverse range of security technologies.
- Respond to fault alerts and customer escalations for managed security technologies.
- Troubleshoot product-specific technical issues within SLA, collaborating with internal teams and external vendors to resolve them.
- Escalate incidents and problems within SLA to internal technical teams or external product vendors.
- Prepare and submit incident reports for high-severity incidents.
- Respond to inbound Change Requests (CRs), Service Requests (SRs), and other queries within SLA.
- Perform regular configuration backups on managed security products.
- Plan and coordinate maintenance windows with clients for necessary software patching and version upgrades.
- Create and update technical documentation on managed security technologies.
- Generate monthly reports according to service scope requirements.
- Adhere to organizational and project security policies, procedures, and best practices.
- Serve as the primary point of contact to assist and advise clients on ICT security-related matters.
- Lead and support customers in security incident response and resolution.
- Demonstrate strong teamwork and leadership qualities.
- Maintain a customer-focused approach with excellent interpersonal skills.
About Xcellink
A provider of integrated business process outsourcing solutions, specializing in customer relationship management and back-office services.