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Operations Support Engineer - Ct - fnc240903 022/01
Assist in deploying and troubleshooting PCs and peripherals on-site in Singapore
Singapore
1 month ago
Xcellink
A provider of integrated business process outsourcing solutions, specializing in customer relationship management and back-office services.
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Operations Support Engineer
Our client is a multinational information technology and electronics corporation. With the expansion of their business, they are looking for an Operations Support Engineer.
Responsibilities:
- Support project teams in implementation, installation, and configuration of PCs/Workstations OS, applications and related peripheral devices.
- Provide phone and on-site support, resolving, troubleshooting, and investigating issues pertaining to PCs, applications, and peripherals for systems.
- Record incidents into the incident management system, either through incident tracking software or email.
- Ensure all incidents are addressed within the defined Service Level Agreement (SLA).
- Follow through all necessary escalation from L1.
- Prepare daily situation reports for management review.
- Provide timely updates on assigned requests.
- Verify the functionality of newly deployed PCs and IT peripherals; escalate any issues for resolution.
- Maintain accurate asset information in the asset database, including required documentation.
- Assist in the testing and rollout of the system bug fixes/enhancement/patches.
- Provide regular progress updates to Project Leads regarding bug fixes, enhancements, or patches.
About Xcellink
A provider of integrated business process outsourcing solutions, specializing in customer relationship management and back-office services.