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Network Firewall Engineer L2 (al - fnc250528 005/01)
Support and optimize firewall configurations for healthcare network security
Singapore
Mid-Level
1 month ago
Xcellink
A provider of integrated business process outsourcing solutions, specializing in customer relationship management and back-office services.
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Level 2 Network Engineer
This role is essential for managing and supporting the firewall and broader network infrastructure within public healthcare environments. The Level 2 Network Engineer will work collaboratively with Level 1 and other Level 2/3 teams to ensure secure, stable, and efficient network operations across multiple locations.
Key Responsibilities:
- Provide Level 2 support for firewall and intrusion prevention systems (IPS) —handling setup, rule management, monitoring, and troubleshooting.
- Collaborate with cross-functional teams to support network and security devices deployed across multiple healthcare campuses.
- Maintain and optimize firewall configurations and policies in alignment with security standards.
- Respond to security incidents in coordination with the security operations team, including root cause analysis and remediation.
- Support core network infrastructure, including routers, switches, and wireless controllers.
- Participate in change management processes and assist with root cause analysis for network or security-related problems.
- Ensure SLAs are met and contribute to regular performance and incident reporting using ITSM/ITOM tools.
- Contribute to capacity planning and system optimization efforts for both firewall and network components.
- Maintain clear and updated documentation for configurations, troubleshooting procedures, and network policies.
About Xcellink
A provider of integrated business process outsourcing solutions, specializing in customer relationship management and back-office services.