IT Support Officer

A leading utilities company is expanding the team and is looking for an IT Support Officer for their Data Center.

You will be responsible for the following as an IT Support Officer:

Monitor, control, release, and process batch jobs according to production job plans where necessary.
Monitor file transfers between internal and external systems and scheduled batch jobs closely and respond to any alert immediately.
Maintain and keep up to date the Standing Operating Procedures (SOP).
Ensure proper reporting of operational incidents, and that incidents are prioritised and assigned to the relevant support for resolution in a timely manner.
Provide regular updates and ensure proper follow-through until issue is resolved.
Work with team for operational support in application systems projects, including application batch job scheduling and automation, Operations Acceptance Testing like batch job performance testing, backup and recovery, operations monitoring, as well as application deployment to production.
Report any security infringement and escalate any alarms/emergencies to the supervisor promptly.
Perform proactive monitoring of critical systems and infrastructure services through centralised IT Operations Management system and escalate alerts promptly.
Escalate issue and follow up with respective support where necessary.
Attend to operations job failure and ensure that incident reports are closed by SLA due date.
Any other duties as assigned from time to time.

IT Support Officer - St - frc230705 003/01