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Infrastructure Support Analyst - St - fnc240301 001/01
Monitor infrastructure systems and resolve incidents promptly to ensure continuous service availability
Singapore
1 month ago
Xcellink
A provider of integrated business process outsourcing solutions, specializing in customer relationship management and back-office services.
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Infrastructure Support Analyst
Our client is a leading communications technology enterprise. They are expanding the team and are looking for an Infrastructure Support Analyst.
The Role
- 24 x 7 operations for proactive monitoring on infrastructure.
- Provide 1st level troubleshooting on all reported incidents or system triggered alerts and escalation to level 2 resolver groups as per work instructions.
- Track and provide timely updates to customers on status of outstanding issues within target service level.
- End-to-end ownership of incidents and follow-up on reported issues till closure. Ensure accurate and complete information has been captured in the ticketing system.
- Handle initial classification/prioritization of incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
- Execute scheduled tasks (e.g ITOps, deployment).
- Execute planned schedule deployment.
- Provide feedback on deployment.
- Device lifecycle management.
About Xcellink
A provider of integrated business process outsourcing solutions, specializing in customer relationship management and back-office services.