Helpdesk Engineer

A leading logistics company is expanding the team and is looking for Helpdesk Engineers.

The Role:

1. Provide prompt and efficient technical support to customers experiencing issues via email, phone calls and live chat.

2. Troubleshoot and resolve software-related problems, guide users through solutions and ensure a positive customer experience.

3. Proactively engage with customers to promote the use of applications, highlighting their benefits and features.

- Educate users on software functionalities and encourage the adoption of new features.

4. Actively gather feedback from customers regarding their experiences.

- Document and categorize customer feedback, ensuring clarity and detail.

- Regularly report customer feedback to the application owner for improvements.

Helpdesk Engineer - St - fnw240531 013/01