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Desktop Engineer - st - fnc240509 003/01
Provide end-user desktop support and manage asset inventory efficiently
Singapore
Entry Level
1 month ago
Xcellink
A provider of integrated business process outsourcing solutions, specializing in customer relationship management and back-office services.
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Desktop Engineer
Our client is a multinational information technology and electronics leader in the industry.
As a Desktop Engineer, you will be responsible for the following:
- Performed Desktop Support services to users.
- This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
- Perform imaging/re-imaging.
- Asset inventory tasks.
- Provide technical escalation to 3rd party vendor or resolver groups (where appropriate).
- Updates Incident records.
- Creates and updates work instructions (where necessary).
- Document standards and procedures (where necessary).
About Xcellink
A provider of integrated business process outsourcing solutions, specializing in customer relationship management and back-office services.