Desktop Engineer

Our client is a multinational technology leader in the industry that is expanding the business.

As a Desktop Engineer, you will be responsible for the following:

Performed Desktop Support services to users.
This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
Perform imaging/re-imaging.
Asset inventory tasks.
Provide technical escalation to 3rd party vendor or resolver groups (where appropriate).
Updates Incident records.
Creates and updates work instructions (where necessary).
Document standards and procedures (where necessary).

Singapore

Engineering

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A provider of integrated business process outsourcing solutions, specializing in customer relationship management and back-office services.

Desktop Engineer - st - fnc240509 004/01