Business Operations Manager, Data Center

Business Operations Manager, Data Center

The Business Operations Manager, Data Center is a senior technical and operational leader responsible for shaping and delivering end-to-end data center managed services. The role provides Subject Matter Expertise (SME) in data center operations and bridges commercial strategy with operational execution. It drives new business acquisition through technical pre-sales leadership, oversees day-to-day service delivery for customer environments, and leads the implementation of data center service offerings.

As the organization's SME on data center operations, resiliency, and compliance, the role ensures that services are scalable, commercially viable, and aligned with customer requirements.

Business Acquisition & Pre-Sales Leadership

• Act as the technical authority during sales pursuits for data center operators, colocation providers, and enterprise facilities.
• Partner with Sales to shape winning service propositions and managed services models.
• Lead technical discovery workshops, site assessments, and operational maturity reviews for prospective customers.
• Define service scope, operating models, staffing structures, and tooling requirements.
• Develop Statements of Work (SOW), service catalogs, and pricing inputs.
• Present service capabilities, operating frameworks, and transformation roadmaps to customer stakeholders.
• Assess risks, dependencies, and transition strategies for new contracts.

Data Center Operations Leadership

• Provide executive oversight of on-site and remote DC operations teams supporting customers.
• Ensure service delivery meets contractual SLAs, KPIs, and regulatory obligations.
• Govern operational processes including:
• Facilities operations (power, cooling, space)
• Remote hands and smart hands services
• Incident, problem, and change management
• Vendor and subcontractor coordination
• Capacity planning and asset lifecycle management
• Act as escalation point for major incidents and service-impacting events.
• Drive continuous service improvement initiatives and operational maturity programs.
• Build and mentor high-performing technical teams; define training and certification pathways.
• Ensure compliance with industry standards such as Uptime Institute, ISO 27001/22301, SOC, and local regulatory requirements.

Service Implementation & Transition Leadership

• Lead onboarding and mobilisation of new data center service contracts.
• Design and execute transition plans from incumbent providers or in-house teams.
• Establish governance structures, reporting cadence, and operational dashboards.
• Implement operational processes, runbooks, and tooling platforms (e.g., DCIM, ITSM).
• Validate readiness through service acceptance testing and operational drills.
• Manage go-live activities and stabilization periods.
• Ensure knowledge transfer and documentation is completed and maintained.
• Align delivery teams, partners, and subcontractors during ramp-up.

Strategic & Advisory Responsibilities

• Shape the firm's data center managed services portfolio and go-to-market strategy.
• Identify new service offerings such as:
1. Edge DC operations
2. Sustainability and energy optimization services
3. Automation and monitoring platforms
4. AI-driven operations
• Provide market intelligence on DC trends, regulatory shifts, and emerging technologies.
• Act as trusted advisor to customers on operational transformation, resilience planning, and cost optimization.
• Support alliance and partner development with OEMs, hyperscalers, and facilities vendors.