Social Services Care Manager, Behavioral Health

Social Services Care Manager, Telephonic Behavioral Health

Become a part of our caring community and help us put health first. The Social Services Care Manager, Telephonic Behavioral Health, in a telephonic environment, assesses and evaluates members' needs and requirements to achieve and/or maintain optimal wellness by guiding members and caregivers towards appropriate resources. Facilitate interactions with those resources by directly connecting the member and caregivers to close gaps in care within the community. The Social Services Care Manager, Behavioral Health is a Licensed, Masters level, Social Worker who functions as an interdisciplinary care team member, receiving referrals to assist members with Social Determinant of Health needs. In a telephonic environment, they assess and evaluate member needs related to their physical, environmental, and psycho-social health. This includes completing required assessments and determining appropriate interventions such as care coordination, education, linkage to community resources, and advocacy. They will complete documentation in the member's record to accurately reflect outreach attempts/contacts with members, resources, providers, and other members of the interdisciplinary care team.

Schedule: The first 2 weeks of training, Mon-Fri 8:30am-5pm EST. After training, the work hours are Mon-Fri with a start time between 9:30am -6pm EST. No time off is permitted during the first 60 days.

Use your skills to make an impact. Required Qualifications:

• Master's degree in social work from an accredited university
• Current, unincumbered, social work license; LMSW, LCSW, LICSW
• Must have passed Master, Advanced Generalist, or Clinical ASWB Exam
• Minimum 3 years of experience working as a social worker in a healthcare setting
• Proficient in Microsoft applications including Word, Outlook, Excel
• Capacity to manage multiple or competing priorities including use of multiple computer applications simultaneously
• Must be willing to obtain/maintain social work licensure in multiple states, based on business need

Preferred Qualifications:

• Experience in care management working with the geriatric population
• Licensure in GA, IL, MI, KY, OH, NC
• Bilingual English/Spanish
• Bilingual English/Creole

Work-At-Home Requirements:

• Work from a locked space lacking ongoing interruptions to protect member PHI / HIPAA information
• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required (200x20 is preferred); wired cable or DSL connection is required
• Associates who live and work from home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly stipend for their internet expense
• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job

Schedule Requirements:

• The first 2 weeks of training, M-F 8:30am-5pm EST
• After training, M-F 9:30am - 6pm EST
• Start date of December 1, 2025

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours 40

Pay Range: $59,300 - $80,900 per year. This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits: Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 09-09-2025

About Us: Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it.

Equal Opportunity Employer: It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.