Manager - Global Client Group - Account Management

Manager, Global Client Group

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. The Manager, Global Client Group is a strategic leader at AmexGBT, responsible for leading the execution of our client servicing strategy for clients. The Manager, GCG Travel is an innovative leader, strategic problem solver with a focus on analytics and program optimization. The role is also responsible for optimizing, enhancing, and driving premium revenue for one of the top clients in the GCG Financial Services vertical in a dedicated environment. The client is a true leader in the industry.

What You'll Do:

• Getting results through client negotiations
• Positively influencing the key client decision makers through effective communication and strategic guidance.
• Proactively recognize risks to the portfolio, identify an action plan, and proactively coordinate mitigating actions with Service Delivery Leaders

What We're Looking For:

• Extensive customer/client facing experience globally
• 4-5 year's account / client management, consulting or procurement leadership experience required within the travel industry.
• Demonstrated ability to deliver a data-driven, analytical approach to the client's travel program in a consultative manner as the subject matter authority.
• Must possess a solid understanding of principles and key drivers of both customer satisfaction and operation expense.
• Demonstrated ability to understand broad issues and capitalize on global market conditions impacting customers' travel program, along with strong knowledge of the marketplace, is required.
• Strong business and financial competence and the proven ability to get results and achieve targets are required.
• Proven innovative problem-solving abilities and decision making skills required, in addition to project management, prioritization, and planning skills.
• Strong negotiation skills required, including the ability to handle objections and achieve mutually beneficial solutions.
• Must possess the ability to influence internally and externally, and be able to drive decisions across an organization.
• Proven ability to drive and affect change is required.
• Knowledge of Amex GBT products/services and their distinct value are preferred.
• Travel Management Experience preferred
• Deep understanding of technology industry is strongly preferred

Location: United States

The US national base salary range for this position is from $88,200.00 - $163,800.00. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location. In addition to base salary, this role is either eligible for a sales incentive plan based on specific sales' roles, or for a discretionary annual bonus, which rewards participants based on individual and/or company performance.

The #TeamGBT Experience:

• Flexible benefits tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.