Lead Services Specialist 1 - Customer Service Management

Field Service Representative – F110 and J85 Engines

At GE Aerospace, we are advancing the future of flight, shaping the aviation industry with cutting-edge technology and innovation. As a global leader in aerospace engineering, we are committed to delivering world-class solutions that prioritize safety, quality, delivery, and cost (SQDC). Working at GE Aerospace means being part of a team that values collaboration, while fostering a culture of continuous improvement and excellence.

As part of GE Aerospace's Field Services team, you will work closely with customers to ensure the optimal operation, maintenance, and repair of GE engines. Our team is dedicated to delivering exceptional service and technical expertise to support military and commercial engine programs. We emphasize safety, quality, and customer satisfaction while fostering a collaborative and innovative work environment.

The Field Service Representative provides technical advice and direction to the Royal Bahrain Air Force and contractor personnel on the operation, maintenance, and repair of F110-GE-100/129 engines for F-16 aircraft and J85-21C engines for F-5 aircraft. This role requires travel to domestic and international locations and involves working independently to support customer needs. Your work will directly contribute to GE Aerospace's mission of advancing the future of flight and ensuring the highest standards of safety and quality.

Key Responsibilities

• Provide advice and direction on the operation, maintenance, and repair of F110 and J85 engines and interface systems.
• Deliver on-the-job training to maintenance personnel on techniques for adjustment, calibration, troubleshooting, bench checks, routine maintenance, inspection, and repair.
• Guide the use of GE special tools and test equipment, emphasizing safety precautions during training.
• Assist customers with the installation of GE engine modifications and interpretation of technical instructions.
• Analyze and report in-service field data to GE Aerospace Project Engineering for safety, reliability, and component improvement.
• Support maintenance personnel in processing failure data and defect reports per customer reporting procedures.
• Provide technical guidance to aircrew on GE engine operation and assist with maintenance planning and forecasting.
• Relay relevant field issues or improvements to customers based on GE or international operator insights.
• Work independently, managing workload, travel, and budget with unyielding compliance and integrity.

The Ideal Candidate

The ideal candidate is a self-motivated, detail-oriented professional with strong interpersonal and leadership skills. They thrive in a fast-paced environment, possess technical expertise in engine maintenance, and are committed to delivering exceptional customer service while upholding GE Aerospace's values of safety, quality, delivery, and cost.

Required Qualifications

• Bachelor's Degree from an accredited college or university (or High School Diploma/GED with a minimum of 3 years of experience in a field service/maintenance position).
• Minimum of 3 years of experience supporting military and/or commercial engine programs.
• F110 and J85 engine experience.
• Strong engine test cell experience for F110 and J85 engine models.
• Minimum of 3 years of experience in Customer Service Management.
• U.S. Citizen.
• Ability and willingness to obtain and maintain a U.S. Government Secret Clearance.
• Ability and willingness to travel as required.
• Ability and willingness to relocate to domestic or international locations to support business needs.
• Proven ability to work independently without technical guidance.

Preferred Qualifications

• Strong customer interaction and communication skills.
• Proven analytical and quality improvement ability.
• Demonstrated proficiency in repair troubleshooting, shop operations, and testing of assigned programs/hardware.
• Project management experience.
• Ability to lead and influence GE customers and peers.
• Knowledge of the learning process and ability to transfer technical knowledge to less qualified personnel.
• High degree of tact, diplomacy, and ability to work harmoniously with customer personnel.

Additional Information

Shift: Flexible hours based on customer needs.

Background and drug screening required.

Physical requirements: Ability to lift up to 25 lbs and work in manufacturing environments.

Environmental notes: Exposure to aircraft maintenance environments.

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Relocation Assistance Provided: Yes