Director Of Operations

Director of Operations

A day in the life as Director of Operations at The Hub on Smith is never boring! Your morning might start diving into program data to see the real impact of our services, followed by check-ins with program directors and managers to tackle challenges and celebrate wins. In the afternoon, you will connect teams, refine policies, and brainstorm new ways to enhance services for older adults. Throughout the day, you are coaching staff, building relationships, and ensuring operations run smoothly---all while making a meaningful impact on the community we serve. Join us in our mission to celebrate and serve older adults for the betterment of our community. Apply today to become part of The Hub on Smith team and help make a difference!

Essential Job Functions

Strategic Leadership & Organizational Impact

Translates the organization's strategic plan into actionable goals and measurable outcomes for each program area. Establishes performance metrics and standards to evaluate efficiency, effectiveness, and service quality; identifies and implements improvement opportunities. Leads cross-departmental coordination to integrate program, HR, finance, and development functions for smooth, cost-effective operations. Evaluates emerging trends and innovations in aging services to position the organization as a leader in the field. Projects a positive and professional image of the organization, strengthening relationships with employees, clients, funders, and community partners.

Program Oversight & Service Excellence

Ensures program directors and managers deliver high-quality, client-centered services aligned with organizational values and goals. Oversees customer satisfaction and service delivery outcomes, using data to guide continuous improvement. Reviews and enhances operational policies and procedures to improve daily efficiency and service consistency. Identifies and addresses service gaps, developing new or enhanced offerings that meet the evolving needs of older adults and their families.

People Leadership & Organizational Culture

Provides leadership, mentorship, and oversight to program directors and managers, fostering a culture of accountability, collaboration, and professional growth. Conducts timely and constructive performance evaluations; designs coaching and performance improvement plans that strengthen leadership effectiveness. Partners with Human Resources to ensure hiring, training, and personnel decisions align with policy, compliance, and organizational values. Communicates policies and organizational changes clearly, maintaining trust and morale through transparency and engagement.

Financial Stewardship & Resource Management

Plans, monitors, and forecasts program budgets to meet financial targets and support sustainable growth. Ensures compliance with all grant and funding requirements; oversees preparation, monitoring, and reporting of federal and state grants. Allocates staff and resources effectively to maintain safe, adequate, and high-functioning work environments.

Continuous Improvement & Adaptability

Anticipates changes in service demand and funding landscapes, proactively adjusting strategies to sustain impact. Promotes innovation and learning across teams, encouraging adaptability and creative problem-solving. Ensures alignment between programs, resources, and outcomes to maximize organizational effectiveness. Additional tasks and responsibilities as needed to support the organization's goals and operations.

Physical Demands

Ability to stand and walk for extended periods during programs and events. Frequent lifting, carrying, or moving of supplies and equipment 50lbs or greater. Occasional bending, reaching, and stretching when setting up spaces or activities. Prolonged periods of computer use for planning and communication. Comfortable driving a company or personal vehicle for local travel.

Submit your cover letter, resume, and application to tburt@thehubsheridan.org