Manager, Data & Support

Manager, Data & Support

Location: Ciudad de Mexico, Ciudad de México, MX, 11000

Property Name: WHG Mexico

Req Id: 24515

Purpose

As a member of the global sales team of GSO, the Manager of Data & Support will manage all GSO tools that include OKTA Dashboard applications with which they will generate support to the GSO LATAMC team, hotels in the region, and other WHR corporate areas according to the need.

They will play a proactive role in generating reports, process control, opening checklists, control of the region's budget, incentive plans, scheduled trainings to hotels, interaction with other GSO hubs of WHR when necessary, as well as directing the development opportunities of all segments and portfolio developed by the GSO LATAMC team.

In this role, they will work directly reporting to the Senior Director of Sales of the region to generate structured processes and strategies of the region, based on the available tools of WHR.

Principal Functions and Responsibilities

• Review, accompany and execute the opening checklist with the sales focus, including the topics to develop together with the openings team

• Control and registration of the LATAMC team budget, informing monthly to the finance team as appropriate with the expenses, approvals and forecasts corresponding to the period

• Schedule and lead trainings for the entire LATAMC region that will include the use of WHR tools, control of participation and use, ensuring the correct use of these

• Interaction with other HUBs to maximize sales opportunities with unattended accounts of the global LATAMC team

• Generate monthly sales reports, consolidating information related to the team's performance since the registration of activities, number of events, workshops, sales of the month vs the goal, main hotels impacted and intelligence that allows to direct the sales efforts in a more effective way

• Communicate with DOSM, GMs, Sales teams according to the challenges related to the support of WHR tools

• Identify the ROI generated from the actions carried out by the sales team, whether participation in fairs, workshops, promotions and others

• Control during the season of RFPs, Business Cases of the region

• Centralization and activation of Hoteligence reports together with the GSO LATAMC team

• Coordinate support with peers during leaves or vacations and attend the needs of said portfolio

Education and Experience

• Education in Business Administration and similar, or Technical in Hospitality

• Minimum 5 years experience in hotels, within sales teams, preferably in other global sales teams.

• Advanced level Office package management (Excel – Power Point)

• Ideally, management of Hotel Management System (PMS) Opera.

• Power BI – Tableau – Hotelligence

• Advanced level of English. Desirable Portuguese, not exclusive.

• Cvent and Salesforce.com is a plus.

COMPANY OVERVIEW: Wyndham Hotels & Resorts is the world's largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company's mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Job Location: WHG Mexico, Boulevard Manuel Avila Camacho 201 Piso 3 Oficina 319, Ciudad de Mexico, N/A 11000 Employment Status: Full-time

Employment Disclaimer: In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.

What We Expect From You

You will play an important part in our mission to make travel possible for all by:

∙ Being responsive, respectful and delivering great experiences to our guests, partners and communities.

∙ Fostering an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.

∙ Bringing your best every day and striving to exceed expectations in all you do.

What You Can Expect From Us

With Wyndham Hotels & Resorts, you can expect a fulfilling career to include:

∙ Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.

∙ Competitive salary and benefits.

∙ Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.

∙ A Culture of Diversity & Inclusion - Our inclusive culture infuses different perspectives that reflect our diverse customers and communities around the world.

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Every day, we work to make hotel travel possible for all. With more hotels than anyone else, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.