Manager - Operations

Manager-Operations

The Warehouse Operations Manager will oversee the daily operations of a warehouse facility. This role is crucial in ensuring efficient, cost-effective, and high-quality warehouse operations that meet client expectations and company standards. The ideal candidate will have a strong background in warehouse management, excellent leadership skills, and a commitment to operational excellence. This salary role will report to the Director of Operations.

Duties and Responsibilities

• Attend daily shift change meetings for labor/capacity/activity planning purposes.
• Participate in customer calls
• Monitor and analyze workload demands.
• Maintain the safest work environment possible for all employees and engage in the safety program.
• Conduct regular inspections of the facility to ensure established housekeeping standards are met.
• Assist with forklift and new hire orientation training classes.
• Maintaining applicable customer service levels by driving performance relative to established customer KPIs.
• Lead tactical continuous improvement teams within the site.
• Use Lean methodologies and tools, concentrating on the critical aspects of Lean theories.
• Assist leadership in developing effective continuous improvement plans to address top business needs.
• Provide regular reports of data and actions to measure progress against objectives.
• Deliver projects that provide significant improvement in waste reduction.
• Work with multiple third-party contractors to foster the "One Team, One Goal" concept.
• Will be on-call on a rotating schedule.
• Review labor reports daily.
• Forecast and schedule labor needs to flex with the customer's needs.
• Flexible schedule including nights and weekends
• Train and mentor Shift Supervisors.

Required Knowledge, Skills, and Abilities

• Ability to work with minimal supervision.
• Proficient reading and writing skills, can efficiently read and interpret numbers and letters.
• Ability to communicate clearly and concisely.
• Ability to work and contribute in a team environment.
• Strong understanding of warehouse management operating systems (WMS/LMS).
• Detail-oriented.
• Candidate needs to have a good working knowledge of LEAN principles.
• Ability to demonstrate logical thought processes in problem-solving.

Preferred Education and Experience

• Minimum 3 years of experience working in the warehousing industry.
• High school education.

Physical Capabilities and Requirements

• Work on-site in a warehouse environment.
• Ability to sit for extended periods within an office environment.
• Ability to walk the production and warehouse floor.
• Ability to use hands and fingers for computer keyboarding and answer phone calls.
• Ability to communicate via the telephone using speaking and hearing skills.

Benefits and Total Rewards

• Competitive wages, and opportunities for advancement.
• Medical, Dental, Vision, Critical Illness, Accident, and Flexible Spending Plans available.
• Company-paid Short/Long-term Disability, Life Insurance, and Employee Assistance plans.
• Company-paid Time-Off (PTO), Sick Leave, and Holiday Pay.
• Retirement 401(k) Plan with Discretionary Employer Match and Profit Sharing.