Service Coordinator

Service Coordinator

Business Unit Parts and Field Service is a global organization with harmonized ways of working and tools to deliver the best possible services for our customers. In our global team, we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, and we never compromise them.

We are now looking for a dynamic Service Coordinator or Senior Service Coordinator to join our skilled Field Service Coordination team. The role is offered as a permanent contract and will be based in Rubbestadneset, Norway.

What will you be doing?

As a Service Coordinator, you will be responsible for the execution of service jobs onboard customers' installations, both within Norway and abroad, coordinating and planning Field Service work orders in accordance with contract and customer requirements. You will maintain regular communication with Service Engineers and internal stakeholders to provide support and monitor progress, fostering a culture of collaboration and ensuring customer satisfaction.

As an ideal candidate, you have excellent interpersonal skills, a team-player mindset, and the ability to work independently and take ownership of your tasks. You have a structured and efficient way of working, thriving in an interactive and fast-paced work environment. We also hope that you share our passion for providing our customers with the best possible service experience.

Your responsibilities for the role include, but are not limited to:

• Planning and coordinating Field Service jobs and projects, ensuring quality of job preparations and subsequently controlling the field service works execution.
• Acting as point of contact for customers throughout work orders, ensuring high-quality service and customer satisfaction.
• Following up and reporting work order statuses to customers and other stakeholders.
• Continuously updating the tools used for Field Service management and reporting.
• Ensuring that service jobs are completed within agreed time frame and budget.
• Closely cooperating with other departments and stakeholders to meet defined targets.
• Ensuring that all work is executed in accordance with local requirements, site procedures, and Wärtsilä Quality, Health, Safety, and Environmental guidelines.
• Providing input to development of HSE processes, tools, competencies, and ways of working to secure stakeholder satisfaction and secure defined targets.

The following will enable you to succeed in this role:

• MSc or BSc in Engineering or relevant work experience to compensate for lack of formal education.
• Experience with Project Management, coordination, or similar roles.
• Technical know-how and general knowledge of Wärtsilä products.
• Strong interpersonal and communication skills.
• Proactive and structured approach to work, with the ability to juggle multiple tasks at once.
• Customer-oriented and collaborative mindset.
• Strong Norwegian and English language skills, both spoken and written.

We offer:

• Challenging and varied work tasks in an exciting, fast-paced, and rewarding work environment.
• Excellent opportunities for professional growth.
• Great insurance- and pension arrangements.

Contact & next steps:

Are you still wondering if you should apply and would like to get something clarified? Please reach out to General Manager, Field Service Operations Per Hedström via email at per.hedstrom@wartsila.com with any questions related to this position (only for questions from direct job applicants, applications through email will not be recorded or responded to). Does this sound like the job for you? If yes, we hope to hear from you before the application deadline by submitting your application in our Career portal. We will be conducting interviews with qualified candidates throughout the process and aim to keep you informed along the way.

Last application date: 07/09/2025 at 23:59 CEST

At Wärtsilä we value, respect, and embrace all our differences, and are committed to diversity, inclusion, and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

This is Wärtsilä

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,000 professionals, in more than 200 locations in 79 countries, shape the decarbonization transformation of our industries across the globe.