Field Service Operations Manager

Field Service Operations Manager

Wärtsilä Energy is at the forefront of the transition to a 100% renewable energy future. We support our partners in accelerating their decarbonization efforts with our cutting-edge technologies and expertise in power system modeling.

Did you know that Wärtsilä has delivered 79GW of power plant capacity and over 130 energy storage installations across 180 countries worldwide?

In this rapidly evolving energy landscape, we are always seeking forward-thinking talent to join our team and help create sustainable societies through technological innovation and services. Ready to join us on this journey?

Field Service and Workshop is currently seeking an enthusiastic Field Service Operations Manager to join our service team in Sydney, Australia. This role is open to applicants within Australia and requires daily attendance at our Huntingwood Office.

The position reports to the Field Service and Workshop Manager. We are looking for candidates who demonstrate strong critical thinking and reasoning skills, identify as high performers, and are self-motivated.

Main Responsibilities

Team Leadership & Development

• Lead, manage, and develop the operations team to ensure timely delivery of customer orders with top-tier quality. Prioritize optimal performance of customer installations and customer satisfaction. Manage and mentor a team of Field Service Coordinators by planning activities, setting objectives, monitoring performance, and providing guidance and training to support professional growth.

Cross-Functional Collaboration

• Ensure seamless cooperation between sales support and operational resources to identify and capitalize on business opportunities, contributing to sales growth.

Process Alignment & Standardization

• Drive alignment and implementation of standardized work processes, tools, and ways of working within the area of responsibility, in accordance with FSWS organizational standards.

Performance Monitoring & Improvement

• Monitor order delivery performance in terms of margin and technical execution through regular reviews and reporting. Lead corrective actions through Operational Excellence and continuous improvement initiatives. Track and report local Field Service operations performance to ensure efficiency and effectiveness.

Strategic Business Development

• Take a proactive role in business development, enabling informed decision-making and minimizing surprises to support overall business success.

Culture of Excellence

• Foster a culture of continuous improvement by encouraging innovation and operational efficiency. Promote a "Zero Rework / First Time Right" mindset to build a top-quality culture among Field Service employees.

Health, Safety & Compliance

• Ensure all field service activities comply with health, safety, environmental regulations, and company policies.

Organizational Effectiveness

• Ensure the team structure supports effective decision-making, prioritization, target setting, and operational simplicity.

To Be Successful In This Role, We Expect You To Have:

• Strong customer focus coupled with strong leadership skills, team & people management skills and a drive for developing and challenging status quo.
• Multiple years of experience in lifecycle services in leadership role and excellent understanding of FS processes and ways of working for FS Operations.
• Understanding of the local requirements both from legal and business perspective.
• Strong understanding of financials of the Wärtsilä Field Services business.
• Technical education or equivalent qualifications as a combination of education and experience.
• Excellent organizational skills and customer empathy.
• Demonstrable team working skills and the ability to adjust and re-plan in dynamic situations.
• Excellent communication skills and well-developed cultural awareness and sensitivity.
• Proficiency with standard MS tools, Qlikview, Power BI, SAP and Service Work Force.

Your Accountabilities And Success Metrics Include:

• Customer satisfaction
• Employee satisfaction
• FS Sales
• Margin & Margin Deviation (Planned Vs Actual)
• Planned vs Actual Costs
• Invoice disputes
• Time to invoice (TTI)
• WIP
• Other KPI set by Regional FS Operations.

As An Ideal Candidate, We Expect You To Have:

• Drive Wärtsilä purpose and demonstrate Wärtsilä values.
• High integrity, listen with good intention, appreciate feedback and support people to grow.
• Strong emphasis on quality and safety.
• Customer-focused.
• Understand the value of collaboration and benefits it brings.
• Passionate about people.
• Excellent verbal and written communication skills in languages required to support the team.
• Good negotiation skills.
• Strong organizational abilities.
• Team player mindset.
• Ability to lead individuals from diverse cultural backgrounds.
• Good understanding of profit and loss and cost to serve.
• Develop an organization with high passion and drive - while making sure that it is fun doing business.

Travel Requirements:

This position requires a travel commitment of over 10%, covering both domestic and international destinations, including onshore and offshore locations. The role requires adaptability to varying travel demands, with the expectation of extended periods away from the primary work location. Prospective candidates should be prepared to meet these travel obligations as a key aspect of the position's responsibilities.

Why You And Us:

You are valuated – as your true self. At Wärtsilä we value diversity and are committed in supporting inclusive work community.

Your growth is supported. We believe in continuous learning & teamwork. Wärtsilian community has your back when it comes to development opportunities – so you can develop beyond your potential.

You get to make a difference. Innovation and sustainability are important for us. Every day, we put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality.

Successful applicants must be authorized to work in Australia without sponsorship.

The starting salary for this position would be determined with consideration of the successful candidate's relevant education, individual skill set, level of experience applicable to the role they are being offered and consideration of internal equity.

Contact & Next Steps:

Does this sound like the job for you? If yes, we hope to hear from you before the application deadline by submitting your application in our Career portal. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to the same time zone. We aim to keep you informed along the way.

Are you still wondering if you should apply and would like to get something clarified? Please reach out to Lica Rizawaty – Talent Acquisition Partner via email at lica.rizawaty@wartsila.com with any questions related to this position (only for questions from direct job applicants, applications through email will not be recorded or responded to).

Last application date: 05/09/2025

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.