Customer Support & Database Specialist

Customer Support & Database Specialist

Wood Personnel is currently working with a small and growing company in Lebanon, TN that runs in-person conferences as well as online events. They are looking to identify a qualified Customer Service, Database & Records Specialist to join their team. This person will be tasked with management and operation of a large customer database as well as on-site conference support. This will involve updates to existing records, creation of new records, and data migration management. It will also include acting as a point of contact for customers once they register for conferences and events and providing support for the internal sales team.

The ideal candidate will be someone who is extremely organized, process-driven, and detail-oriented. They should have excellent time management and planning skills as well. Customer service and database experience will be key in this role.

Compensation:

• Direct hire
• $70,000
• Full benefits

Responsibilities:

• Oversee the large company database that houses thousands of records
• Ensuring proper day-to-day operation of updates to existing records
• Creation of new records
• Data migration management, data clean up, and regular audits to ensure data integrity
• Primary point of contact for customers once registered for conferences
• Provide onsite support at conferences
• Provide support and work closely with Sales, Operations, and Finance Teams
• Some travel is required to be onsite at each conference and provide virtual support to customers during online events

Requirements:

• Extremely organized, efficient, and process-driven
• Detail-oriented
• Function as part of a team and a self-starter
• 5 years of directly relevant professional customer service and administrative experience
• Database experience (preferably including high volume data entry and running queries)
• Fast and accurate data entry
• Ability to juggle multiple detail-oriented projects while remaining helpful and courteous to customers and coworkers when interrupted
• Adapts willingly and quickly to changing priorities
• Some travel required