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Customer Service Representative
Assist customers with order processing and issue resolution efficiently
Franklin, Tennessee, United States
Junior
$21
– 23
USD / hour
yesterday
WPS
A staffing agency specializing in office, industrial, and technical positions for employers in Middle Tennessee.
1 Similar Job at WPS
Customer Service Representative
Wood Personnel is working with a high-precision cutting tools manufacturer in Franklin, TN to identify a Customer Service Representative to join their team. They are seeking someone who possesses excellent written and verbal communication skills, is detail-oriented, with high professionalism when dealing with customers on the phone. The ideal candidate will be someone with at least 3 years of Customer Service/Call Center experience. Reliable attendance is a must.
Compensation and Hours
In Office (No remote options)
$21-23 an hour
Monday through Friday; 8:00am – 5:00pm
Health insurance office during temporary period
Weekly pay
Customer Service Representative Requirements:
- Experience in Customer Service and/or Call Center
- Strong organizational skills with great attention to detail
- Proficiency in Microsoft Office and other computer applications
- Excellent typing and data-entry accuracy
- Previous SAP experience is a plus
- Manufacturing experience and knowledge of freight terms a plus
Customer Service Representative Responsibilities:
- Answer inbound calls and assist with order status, order placing, pricing and delivery, invoice inquiries, repairs, returns, and other issues
- Enter Purchase Orders into the operating system and update if necessary
- Ensure accurate data entry
- Process order expediting requests
- Respond and follow up on lost shipments
- File claims and initiate credit memos when necessary
- Process orders
- Email customer invoices, sales order acknowledgements, packing lists, etc
- Other clerical duties assigned
Customer Service Representative
Franklin, Tennessee, United States
$21
– 23
USD / hour
Support
About WPS
A staffing agency specializing in office, industrial, and technical positions for employers in Middle Tennessee.