IT Support Specialist

IT Support Specialist

The IT Support Specialist provides hands-on technical support, manages user access and hardware, and ensures a secure, reliable IT environment. This role supports both onsite Denver employees and distributed team members. Because of hardware handling, office support, and onsite troubleshooting, this position requires being onsite in Denver several days per week.

End-User Support

• Provide Tier 1–2 support for employees in the Denver office and remote team members.
• Troubleshoot:
• Microsoft 365 / Outlook
• Slack
• Zoom
• VPN and basic networking
• Mac and Windows device issues
• Printers, monitors, docking stations, and peripherals
• Manage and resolve helpdesk tickets in a timely, communicative manner.

Systems Administration

• Administer user accounts, access, and policies in:
• Azure AD / Entra ID
• Microsoft 365 Admin Center
• Slack Admin
• Airbase (cards, reimbursements, approval routing)
• Salesforce (basic access, MFA, login troubleshooting)
• Assist Internal Systems team in supporting system enhancements, integrations, and rollouts.

Hardware & Asset Management

• Own end-to-end laptop lifecycle: ordering, imaging, Kandji enrollment, configuration, shipping, and returns.
• Maintain accurate hardware and software inventory.
• Support hardware troubleshooting, repairs, and replacements onsite.

Security & Compliance

• Manage device security and compliance using Kandji for:
• Device enrollment
• Configuration profiles
• Patch management
• Lost/stolen device controls
• Enforce security standards: disk encryption, MFA, OS updates, compliance automations.
• Assist with SOC 2 evidence gathering and maintaining related controls.
• Promote least-privilege and secure-by-default practices across systems.

Project & Collaboration

• Work closely with Internal Systems, Engineering, and Finance.
• Support ongoing improvements and deployments across:
• Salesforce
• NetSuite
• Boomi
• Airbase
• Avalara
• Document recurring issues and propose automation or process improvements where possible.

Requirements

Must-Have

• 2–4+ years of IT support or helpdesk experience.
• Strong Mac and Windows support skills.
• Experience with Azure AD / Entra ID and Microsoft 365 administration.
• Hands-on experience with Kandji.
• Strong troubleshooting and communication skills.
• Ability to work onsite in Denver several days per week.

Nice-to-Have

• Slack admin experience
• Basic Salesforce user support
• PowerShell or bash scripting basics
• Fundamental networking knowledge (DNS, VPN, Wi-Fi)
• Experience with SOC 2 or similar compliance frameworks

Success Measures (First 90 Days)

• Handles Tier 1–2 support independently and proactively.
• Owns onboarding/offboarding and keeps processes running smoothly.
• Maintains accurate asset inventory and consistent Kandji compliance.
• Understands core system relationships and escalation paths.
• Provides dependable, friendly, and efficient support to employees.