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Service Desk Analyst With JLPT N3 Certification
Provide bilingual technical support to resolve customer IT issues efficiently
Entry Level
yesterday
World Wide Technology
A technology service provider specializing in digital strategy, innovative technology, and supply chain solutions for large public and private organizations.
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Job Position
Education:
College degree or 2 years of experience in an IT service desk environment.
Certifications:
ITIL Foundation Certification (preferred).
Work Experience:
Experience supporting customer incidents, requests, and problems in an IT environment.
Prior IT Service Desk experience preferred.
Specialized Knowledge, Skills, and Abilities:
- Excellent customer service and communication skills (written & verbal) both in English and Japanese
- Japanese proficiency level of JPLT N3 or above
- Knowledge of MS Windows, MS Office, and ServiceNow
- Ability to prioritize and multitask effectively in a high-paced environment
- Strong problem-solving skills and ability to work within defined methodologies
- Ability to work independently and in a team-oriented environment
About World Wide Technology
A technology service provider specializing in digital strategy, innovative technology, and supply chain solutions for large public and private organizations.