Service Delivery Manager (must Have JLPT N2 Certification)
World Wide Technology
Job Opportunity
Education
Bachelor's Degree in Business, IT, or related field or equivalent experience
Certifications
JLPT N2 certification
ITIL Foundations or higher certification is highly desirable.
Work Experience
Eight years of Incident Management, Problem Management, or Crisis Management experience required
Exposure to technology projects and project management
Must be fluent in Japanese - Credentialed or certified at an N2 level or better. Alternatively, the candidate must be able to demonstrate a command of Japanese speaking, writing, and presenting skills. The candidate will be interviewed in Japanese by a native speaker.
Must possess C2 in CPE (Cambridge Proficiency Exam) or IELTS (International English Language Testing System) at a band level of 7 or higher or proficiently able to demonstrate a command of English speaking, writing, and presenting. The candidate will be interviewed in English by a native speaker.
Advanced Skills in MS Office applications including Excel, Word, OneNote and Outlook
ServiceNow and SharePoint experience is a plus
Ability to work independently and aggressively track incidents
Excellent documentation skills and attention to detail
Ability to communicate well with customers and co-workers
Ability to work in a team environment
Strong problem-solving skills
Strong communication skills (written, verbal, and presentation)