Cyberark Support Engineer - Level 3
World Wide Technology
Job Posting
Experience:
Relevant hands-on experience of 3 to 5 years working with CyberArk PAM solutions.
Expertise in CyberArk core components such as the Vault, Central Policy Manager (CPM), Privileged Session Manager (PSM), and Password Vault Web Access (PVWA).
Solid understanding of identity and access management (IAM) and privileged access security best practices.
Demonstrated experience with troubleshooting, root cause analysis, and resolving complex issues in CyberArk deployments.
Technical Skills:
Strong understanding of Windows and Linux operating systems, networking protocols, and security technologies.
Familiarity with PowerShell, Python, or other scripting languages for automation and troubleshooting.
Experience with CyberArk integrations into enterprise applications, SIEM tools, and identity management solutions.
Proficiency in directory services such as Active Directory (AD) and LDAP.
Certifications:
CyberArk Certified Defender.
Other relevant certifications (e.g., CISSP, CISM, or similar IAM/security certifications) are a plus.
Problem-Solving: Strong analytical and troubleshooting skills, with the ability to work under pressure and manage complex technical issues.
Communication: Excellent communication skills, with the ability to interact effectively with both technical and non-technical stakeholders. Ability to document technical processes and write clear knowledge base articles.