Azure & Microsoft 365 Support Engineer L3/L4 (fixed Night Shifts)
World Wide Technology
Required Qualifications
Experience: 10+ years of experience in a technical support role focused on Microsoft Azure and Microsoft 365 services.
Azure Expertise: Strong expertise in Microsoft Azure infrastructure, including hands-on experience with Azure Virtual Machines, Storage, Virtual Networks, VPN, and ExpressRoute.
Escalation Handling: Proven experience creating, escalating, and managing support cases with Microsoft to drive complex issues to resolution.
Troubleshooting Skills: Strong problem-solving abilities with a proven ability to lead complex troubleshooting efforts, perform thorough Root Cause Analysis (RCA), and clearly document resolution steps.
Independent Ownership: Self-motivated and able to work independently with minimal supervision, taking ownership of complex issues and driving them to resolution.
ITIL Knowledge: Familiarity with ITIL best practices (Incident, Problem, Change Management) and experience integrating these processes into day-to-day support operations.
On-Call Availability: Flexibility to be part of an on-call rotation for after-hours (and occasional weekend) support when required.
Preferred Qualifications
Certification: Microsoft Azure Administrator certification (e.g., AZ-104) or equivalent.
Scripting: Proficiency in PowerShell scripting for automation and advanced troubleshooting tasks.
Microsoft 365 Expertise: Hands-on experience with Microsoft 365 administration (Exchange Online, SharePoint Online, Teams, etc.).