Associate Engineer - IT Infrastructure Support & Automation

Job Position

To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below:

Associate degree related to Computer Science/Information Systems and 1-2 years of experience OR equivalent technical working experience (minimum 3-4 years)

Experience in an enterprise IT Operations environment, including:

• Troubleshooting networking devices/connectivity
• Administering and troubleshooting enterprise applications
• Administering and troubleshooting Linux/Windows Servers

Experience or demonstrated understanding of IT Automation using tools such as Ansible, Puppet, ServiceNow, etc.

Passion for documenting technical processes

Customer Service background

RCA mindset

Note: Candidates may be given a technical assessment test as well

Candidates with the following skills will be given preferential consideration:

• Bachelor's degree in Computer Science/Information Systems
• 3+ years of customer-facing support work or technical experience
• Automation and/or development experience, ideally using Ansible
• Experience managing Puppet or Ansible platforms, especially combined with experience building, deploying, and managing applications that run on Kubernetes clusters, ideally Red Hat OpenShift
• Experience with ServiceNow ticket management and reporting
• Experience with troubleshooting Cisco networking devices and software

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness Program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

A reasonable estimate of the current base pay range for this position is $69,600.00 to $87,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.