Operations Coordinator - Italian Speaking

Operations Coordinator- Italian Speaking

WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world – and themselves – in new ways.

Job Description

The Operations Coordinator is responsible for booking, supporting our tours and working closely with our suppliers & Director of Operations for a given geographical region. Responsibilities include but are not limited to: Reserving and booking services, supervising the logistics of the tour, supplier relations, cost and quality control, providing operational support to our Tour Directors and checking and processing supplier payments. Fluency in Italian is required, as the role involves regular communication with Italian-speaking suppliers.

Responsibilities

• Manage supplier bookings
• Proactively research new suppliers for current and new destinations
• Communicate with sales representatives and product specialist on a regular basis to review itinerary progress/ask questions
• Follow-up with suppliers (post-tour if there are issues after receiving client or Tour Leader's evaluation)
• Process invoices/Money Request and follow-up with suppliers on any inaccurate invoicing or credits based on group experience.
• Provide all invoices and receipts to the accounting department.
• Assist the Operations team with on road issues
• Participate to Destination workshops to develop and maintain relationships with existing and potential suppliers.

Qualifications

• Proficiency in English: Demonstrated advanced proficiency in both written and spoken English.
• ITALIAN SPEAKING
• Industry Experience: Extensive experience in the relevant industry, with a proven track record of success.
• Multitasking Skills: Exceptional ability to manage multiple tasks and projects simultaneously, ensuring timely and efficient completion.
• Collaborative Team Player: Strong team player with excellent interpersonal skills, capable of working effectively in diverse team environments.
• Microsoft Office Expertise: Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), with the ability to create complex documents, spreadsheets, and presentations.

Work Perks

• Fun & driven environment.
• Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance.
• +10% of gross salary as food stamps.
• 1 paid volunteer day & 25 PTO* days to start – accrue up to 28 over 3 years, 4 mental health days, and 5 bereavement days.
• Statutory Holidays by Mexican Federal Labor Law.
• Tuition reimbursement up to five thousand, two hundred fifty dollars annually or one thousand dollars towards professional certification annually.
• Flexible work schedule providing on-site and hybrid opportunities.
• Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.
• Fitness opportunities.
• Employee Assistance Program (EAP)
• Paid statutory parental leave.