Tech Support Associate, Dari/pashto (part - time) - 2025311

Tech Support Associate, Dari/Pashto (Part-time) - 2025311

Sacramento, CA

US Programs – Education / Regular, Part-time / Hybrid

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world's greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish. Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

This position is reliant upon funding and may be subject to modification or termination based on resource availability.

Role & Responsibilities:

• Responsible for coordinating overall tech distribution and tracking for the department
• Collaborate with interns to carry out department duties
• Explore solution for tech repair and replacement
• Activate, issue, and track all technology distributed to clients
• Research and be familiar with reliable low-cost internet options for clients
• Set up, update, issue, track, and check in the department's lending laptops
• Help clients obtain free phones and affordable phone plans
• Set up clients' phones and/or laptops for connectivity to department's programs
• Train clients in the basics of digital literacy (phone and laptop usage) by breaking down complex technical processes so clients can understand how to do it themselves
• Provide multiple in-person tech support visits to clients who are facing problems with their laptops and phones
• Assist with creating digital literacy training materials, including making short how-to videos for clients
• General tech support for department staff as required

Job Requirements:

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Relief’s Core Beliefs, Statement of Faith, Christian Identity, and National Evangelicals For the Health of The Nation document
• Strong communication skills, with excellent written and spoken English
• Must be fluent in Dari and/or Pashto
• Cross-cultural experience
• 1+ years of experience working with Afghan or other refugee populations
• Strong technical skills, with the ability to troubleshoot phone and computer problems
• Able to work independently and self-manage tasks and time
• Hold a current, valid US Driver’s License; regular access to a personal vehicle required; must pass Motor Vehicle check.

Preferred Qualifications:

• Excellent understanding of Afghan culture and gender roles
• Be comfortable working with both iPhones and Androids
• Familiar with WhatsApp and Zoom
• Outgoing in meeting new people and quickly building rapport
• Able to follow directions, learn, and retain new information quickly
• Strong skills in on-the-spot problem solving and exploring creative solutions
• Able to work effectively and sensitively with people of diverse cultural and religious backgrounds
• Comfortable communicating with and educating clients with limited literacy skills and little English

$20.50 - $22 an hour

World Relief offers a competitive benefits package and employee discount program for full-time and part-time employees.

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.