Energy Services Administrator

Energy Services Administrator

Location: Elland, UK

Join World Kinect and help power a more sustainable future. As an Energy Services Administrator, you'll play a key role in supporting our clients and internal teams with energy data management, regulatory compliance, and project coordination. This is a fantastic opportunity to be part of a global energy solutions company that values innovation, collaboration, and customer success.

What You'll Do:

• Be the first point of contact for client inquiries, delivering exceptional service via phone and email.
• Maintain and analyze energy data, producing reports and spreadsheets to support legislative compliance and energy-saving initiatives.
• Coordinate with suppliers and contractors to ensure timely and accurate service delivery.
• Partner with internal energy consultants to prepare for client meetings, ensuring all relevant documentation is in place.
• Draft and manage client agreements, ensuring accuracy and compliance.
• Process legislative refunds and manage site changes, including additions, removals, and tenancy updates.
• Support metering and siteworks projects, guiding clients through each step.
• Keep CRM systems up to date with meter data, contracts, and agreements.
• Participate in ongoing training, monthly one-on-ones, and performance reviews to support your growth.
• Contribute to process improvements and share ideas that enhance service delivery.
• Uphold World Kinect's values by treating customers with fairness, transparency, and respect.

What You'll Bring:

• Excellent communication skills, both written and verbal.
• A collaborative mindset and strong team spirit.
• Ability to manage multiple priorities and meet deadlines.
• A passion for delivering outstanding customer service.
• Previous experience in administration and customer support.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong organizational skills and attention to detail.
• Self-motivation and the ability to work independently.