Customer Service Coordinator

Customer Service Coordinator

ContainerPort Group (CPG®), a World Group company, is currently looking for a self-motivated and positive problem solver to join our family as a Customer Service Coordinator for our growing transload facility in Columbus, OH!

The Customer Service Coordinator is responsible for weighing inbound and outbound trucks and containers to prevent overloading. This position provides administrative support and customer service to WDS customers and employees to ensure productivity and customer satisfaction.

Duties and Responsibilities:

• Answer and address high volume of phone calls and emails throughout the day
• Greets customers and incoming visitors in a professional and friendly manner
• Weighs inbound and outbound trucks and containers
• Handles rail billing
• Assists with scheduling and coordinating daily North Dakota Grain Inspection
• Requests equipment from ContainerPort depot
• Schedules transportation of loaded and empty containers as needed
• Creates and provides loading instructions to Yard Laborers
• Filing paperwork
• Schedules Fed-Ex pickups as needed
• Assists in communicating delivery times and weight capacities with drivers on a daily basis
• Creates dock receipts
• Maintains booking tracking sheet and North Dakota Grain Inspection sheet
• Assigns seals to be used for loading
• Checks the North Dakota Grain Inspection Container Log daily
• Creates files for all customer bookings
• Scans scale tickets and files in booking file
• Maintains truck tracker spreadsheet
• Checks to ensure rail billing is complete and accurate

Education and Professional Experience:

• Customer-service oriented
• Ability to multi-task
• Attention to detail
• Exceptional written, verbal, and inter-personal skills
• Computer skills are critical and must include Excel, Word, and Outlook

Physical Requirements:

• The person in this position frequently communicates with external contacts and other employees. Must be able to exchange accurate information in these situations.
• Must be able to remain in a stationary position for extended periods of time
• Must be able to constantly operate a computer and other office equipment

World Group Benefits/Perks:

• Competitive compensation
• Comprehensive Benefits package:
• Medical, Prescription, Dental, Vision
• Life, AD&D, & Disability insurance
• Employee Assistance Program
• Financial planning
• 401(k) plan with up to 6% company match
• Paid Time Off
• Flexible work arrangements
• Internal Mobility & professional development opportunities
• Tuition assistance
• Bonus Eligibility

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.