E T Consultant - Strategy And Operations Function

E T Consultant - Strategy And Operations Function

Build a career with impact. Working at the World Bank Group (WBG) provides a unique opportunity to help countries solve their greatest development challenges. As one of the largest sources of funding and knowledge for developing countries, the WBG is a unique partnership of five global institutions dedicated to ending poverty, increasing shared prosperity, and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, the WBG works with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges.

The International Finance Corporation (IFC), a member of the World Bank Group, is the largest global development institution focused on the private sector in emerging markets. We work in more than 100 countries, using our capital, expertise, and influence to create markets and opportunities in developing countries. In fiscal year 2025, IFC committed a record $71.7 billion to private companies and financial institutions in developing countries, leveraging private sector solutions, and mobilizing private capital to create a world free of poverty on a livable planet.

The CAO's Strategy and Operations Function is responsible for the review of complaints at intake, the strategic planning, monitoring, evaluation, and reporting of CAO's operations as well as its digital transformation through data analysis and use of technology.

MIGA promotes cross-border investment in developing countries by providing guarantees (political risk insurance and credit enhancement) to investors and lenders.

Role And Responsibilities

CAO is seeking the services of an operations consultant (ET) to support its Strategy and Operations function in tracking, coordinating, and providing logistical support associated with its eligibility and monitoring and evaluation functions. The ideal candidate is an energetic and efficient professional, comfortable working in a team setting across a range of functions and highly familiar with the World Bank Group systems. Specifically, this position will support the CAO's Strategy and Operations Team in the following:

Eligibility Reviews – 50% of workload

• Serve as the main contact point for the intake of complaints via the different CAO channels (CAO mailbox, phone, online form)

• Assist the Eligibility Lead in the tracking of key milestones related to complaints review in CAO's Case Management System and internal document management portal.

• Generate supplemental analytical documents and support the Eligibility Lead in the drafting of memos if needed.

• Participate in and document the Eligibility Team Weekly Meetings and the Eligibility Committee as needed.

• Manage correspondence with complainants and other internal and external stakeholders

• Manage the logistics, contracting, and payment associated with the engagement with complainants and other internal and external stakeholders, including translators/interpreters as needed.

Monitoring and Evaluation – 50% of workload

• Collaborate with internal and external stakeholders to capture the information required from the teams to identify relevant stakeholders to be surveyed

• Support survey design, engaging with the CAO functions to capture feedback and help input the surveys into Survey Monkey

• Help send out surveys and track response rates

• Analyze data collected from the different groups of stakeholders for reporting in the CODE Annual Report

• Help transform information from case reports into datasets to be analyzed and summarized in the CODE Annual Report

• Manage the logistics, contracting, and payment associated with the engagement with translators and interpreters as needed.

Selection Criteria

• Master's degree and a minimum of 3 years of relevant experience.

• Excellent organizational, administrative, and time management skills, with a proven ability to work promptly and efficiently under pressure and meet tight deadlines with a minimum of supervision.

• Experience with gathering, organizing, analyzing, synthesizing, and reporting information and producing meaningful summaries of information for internal reports.

• Ability to work with confidential and sensitive information, and to engage with complainants in emotionally difficult conversations.

• Multi-tasking skills and flexibility to adjust and prioritize concurrent assignments, to ensure high-quality support to the team.

• Full proficiency in oral and written English, with proven ability to draft a variety of correspondence and edit materials independently.

• Strong interpersonal and communication skills. Ability to work effectively in a multicultural environment.

• Proficiency in Microsoft Office: word processing software, spreadsheet, PowerPoint, and database programs; as well as knowledge of SharePoint.

• Basic knowledge of procurement, travel, budget, and HR processes.

• Data Management and Analysis skills preferred.

• Understanding of multilateral development banks, in particular the World Bank Group.

WBG Culture Attributes:

1. Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders.

2. Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact.

3. Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Note: The selected candidate will be offered a one-year appointment, renewable at the discretion of the World Bank Group, and subject to a lifetime maximum ET appointment of three years. If an ET appointment ends before a full year, it is considered as a full year toward the lifetime maximum. Former and current ET staff who have completed all or any portion of their third-year ET appointment are not eligible for future ET appointments.