Part-Time Operations & SOP Manager

Prepare, update, and maintain onboarding documentation for all roles.

Write, standardize, and continuously improve SOPs across all departments.

Manage the Master SOP Library in Google Drive, including version control and update logs.

Identify SOP gaps and prioritize documentation needs.

Simplify and optimize SOPs based on operational feedback, research, and efficiency opportunities.

Send and track weekly staff questionnaires related to SOP clarity and compliance.

Define, document, and maintain KPIs for all departments, including:

Track and analyze KPI performance on a weekly and monthly basis.

Maintain the Master Operations Sheet.

Monitor task execution and progress using Asana.

Identify bottlenecks, delays, risks, or recurring operational issues.

Propose operational improvements for leadership review and approval.

Produce a weekly executive-level operations dashboard for the CEO.

Report on KPI performance, missed or delayed tasks, SOP gaps, risks, and opportunities.

Deliver concise summaries focused on exceptions and insights, not raw data.

Ensure reporting supports decision-making and strategic oversight.

Manage and triage shared operational inboxes.

Route communications to the appropriate departments or owners.

Track follow-ups and outstanding action items.

Ensure communications align with company priorities.

Organize design-related emails, files, and assets.

Maintain clean, logical Google Drive folder structures.

Support customer service operations by monitoring response workflows and identifying recurring issues.

Update customer service SOPs based on trends and feedback.

Monitor OTA performance, including:

Write and maintain Marketing and OTA SOPs (Airbnb, Booking.com, Expedia, etc.).

Coordinate operational issues with external specialists when required.

Track and organize maintenance tasks and requests.

Ensure maintenance issues are properly logged, categorized, and followed up.

Produce weekly maintenance summaries.

Identify recurring maintenance issues and escalate for operational review.

Urgent: Part - time Operations & SOP Manager (operations Management Experience Is Required) - Remote Eligible