Urgent: Automotive Service Advisor Assistant (US Automotive Background Or Experience Is Required) - Remote Eligible
Automotive Service Advisor Assistant
Greet customers virtually (via phone/email) and act as the first point of contact.
Answer and route incoming calls professionally.
Schedule customer appointments and service reminders.
Write and process repair orders with accuracy.
Assign jobs to technicians, track progress, and relay updates.
Communicate service updates between customers, technicians, and managers.
Order parts and coordinate with suppliers for availability.
Create estimates and present them to customers in a professional, non-pushy manner.
Provide exceptional customer support with empathy and patience.
Assist with billing, invoicing, and service documentation.
Handle warranty company and insurance company approvals for repair jobs.
Support technicians by relaying key details and ensuring timely task execution.
Upsell maintenance services where appropriate.
Perform administrative tasks such as logging records, tracking workflows, and maintaining databases.
Hard Requirements:
Automotive background or experience in a related field is required.
Active listening and strong customer service orientation.
Time management and ability to prioritize tasks effectively.
Adaptability in handling changing schedules and customer needs.
Technical proficiency with CRMs, automotive service platforms, and web-based tools.
Problem-solving abilities and initiative in handling customer or workflow issues.
Attention to detail when processing repair orders, estimates, and parts.
Empathy and patience when dealing with customers, warranty companies, and insurance representatives.
Ability to multitask in a fast-paced service environment.
Professionalism in both written and verbal communication.
Training will be provided on AutoFluent and CCC One software.
Expected to use company-provided or recommended systems (e.g., Twilio, RingCentral) for communication.
Schedule:
40 hours per week
Monday to Friday
8AM - 5PM Eastern Standard Time Zone
Offer and Benefits:
$5-$7USD/hour
HMO coverage after 1 year of employment.
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