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Customer Support Representative - Remote Eligible
Become a technical expert to enhance customer support and influence product development.
Remote
Junior
$60,000 - 85,000 USD / year
2 days ago
✨ About The Role
- The Customer Support Representative will be responsible for answering questions and troubleshooting issues via chat and email.
- The role involves becoming a technical expert on the company's product and related technologies such as SSO, Salesforce, and Slack.
- The representative will work closely with product and engineering teams to escalate high-priority issues and identify trends.
- The position requires maintaining a shift from 8 am to 5 pm PT, accommodating customers in different time zones.
- The role offers the opportunity to experience a dynamic startup environment while contributing to customer success.
⚡ Requirements
- The ideal candidate will have 2 to 4 years of experience in a support-related role, preferably within the software industry.
- Strong technical and written communication skills are essential for effectively assisting customers and troubleshooting issues.
- The candidate should be able to multitask and manage several live chat conversations while navigating the support ticketing system.
- Empathy for customers and a commitment to resolving problems to ensure customer satisfaction are crucial traits.
- A passion for the startup experience and the ability to thrive in a fast-paced environment will contribute to success in this role.
Customer Support Representative - Remote Eligible
Remote
$60,000 - 85,000 USD / year
Support
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