Senior Services Executive - Remote Eligible

Senior Services Executive

As a Senior Services Executive in our Diversified Industries group, you will serve as a high-impact trusted advisor and the strategic bridge between our customers, account executives, and our broader customer experience organization. The Diversified Industries team supports a massive variety of sectors—ranging from retail and tech to manufacturing and professional services—ensuring that every customer, regardless of their field, is set up to achieve maximum value from our platform. Our team plays a critical role in connecting services and sales organizations. We don't just support subscription sales; we differentiate our brand by showcasing our unique methodology and ensuring customers are positioned for long-term success. We are brand ambassadors who operate with integrity, protecting our proven track record of customer satisfaction while driving the adoption of new innovations across a wide-ranging portfolio of businesses.

In this role, you will lead the planning and execution of professional services business development and go-to-market (GTM) strategies for our diversified industries segment. You will be a key member of the field services team, working across various direct and indirect sales motions to help prospects visualize their journey from contract signature to "go-live" and beyond. Leveraging your experience in consulting sales and delivery management, you will help prospects build a roadmap for value realization. This includes providing guidance on change management, resource modeling, and digital transformation timelines. You will position our SaaS solutions as the modern alternative to legacy systems and act as a specialist in our innovative deployment methodology. If you are a self-starter who is passionate about guiding customers through complex transformation journeys in a fast-paced, multi-industry environment, this is the place for you.

Strategic positioning: deeply understand the competitive landscape across multiple industries to effectively position the value of our global services and packaged offerings.

GTM collaboration: partner with account executives, pre-sales, and customer success managers to determine the services strategy for both strategic net-new acquisitions and base accounts.

Consultative selling: act as the GTM lead for showcasing the impact of our full portfolio of service offerings, conducting discovery sessions that uncover unique business drivers across different industry verticals.

Roadmap development: qualify and lead transformation strategies for prospects, including the creation and validation of detailed proposals, resource estimates, and high-level project plans.

Value realization: help customers plan for a successful roadmap that includes advisory on driving change, resource optimization, and long-term platform consumption.

Partner synergy: nurture mutually beneficial relationships with our ecosystem of service partners to ensure unified delivery and project health.

Contractual leadership: lead, negotiate, and close professional services agreements (PSAs), statements of work (SOWs), and respond to complex RFIs/RFPs.

Pipeline management: maintain expert-level accuracy in forecasting and pipeline management to support the growth of the diversified industries business.

About you: you have a proven, successful background in professional services sales, specifically within the ERP, HCM, or financial management or similar space. Delivery DNA: you aren't just a "seller"—you understand the mechanics of project delivery. You have hands-on experience managing or participating in complex implementation projects (e.g., HR, payroll, finance, or analytics). Strategic architect: you excel at creating and managing complex deal strategies. You know how to navigate sophisticated procurement cycles and are comfortable authoring and negotiating SOWs and PSAs. Industry agility: since you'll be covering diversified industries, you are a quick study who can pivot your messaging to meet the unique needs of a retailer one day and a tech firm the next. Collaborative leader: you are a self-starter who thrives in a "team sport" sales environment, working seamlessly with account executives, partners, and customer success to drive long-term value. Communication pro: whether you're leading a discovery session or responding to a complex RFP, you communicate with clarity, authority, and a "trusted advisor" mindset.