Principal Asset Manager, IT Service Management - Remote Eligible

Principal Asset Manager

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

At Workday, the IT Service Management and Operations team is the cornerstone of our business operations and is responsible for defining, developing, and maintaining critical capabilities enabling all information technology and business teams to deliver outstanding services to Workday teams and customers. This team owns ITSM and IT SDLC related services and orchestrates effective agile development and resilient IT Operations. You will be joining a highly skilled and innovative team that is aiming to improve efficiency by streamlining processes and developing more intuitive and scalable solutions.

About the Role

As a Principal Asset Manager you will lead the design and adoption of software and hardware asset management practices. Your mission is to ensure the effective management of assets throughout their lifecycle, with the aim of enhancing value, minimizing costs, and contributing to strategic business goals. You will be responsible for processes and solutions that facilitate the efficient and effective management of IT assets. You will play a vital role in driving efficiency, reducing risk, and promoting long-term sustainability.

Responsibilities:

• Partner with business stakeholders and the Asset Governance team to understand business objectives and align asset management procedures with those goals.
• Implement policies and procedures for asset acquisition, maintenance, and disposal.
• Establish key performance indicators (KPIs) to track asset performance and ensure compliance.
• Maintain accurate, and up-to-date records of all IT assets (hardware and software), including details like location, ownership, contract and license information, etc..
• Lead all aspects of data collection, cleaning, and migration processes to ensure accurate and complete asset information and conduct regular audits.
• Provide training and support to users on using the asset management system effectively.
• Continuously analyze system performance, gather feedback, and refine processes to enhance efficiency and value.
• Identify asset-related risks, including operational, financial, and compliance risks and propose mitigation actions.
• Develop strategies to optimize asset lifecycle costs and improve ROI.
• Find opportunities for cost saving by removing duplicative capabilities.
• Ensure compliance with relevant industry regulations and internal policies.
• Evaluate existing asset management systems and identify areas for improvement.
• Develop and generate reports on IT asset inventory, compliance, utilization, and costs.
• Maintain accurate and complete documentation of ITAM processes, policies, and procedures.
• Maintain open communication with stakeholders, providing regular updates on asset management initiatives.

About You

Required Qualifications:

• 12+ years of experience in technical IT Asset Management and Governance role, ideally within a large technology company.
• 12+ years of experience managing software and hardware assets.
• Bachelor's degree in a computer related field or equivalent work experience.

Other Qualifications:

• Extensive experience designing IT hardware and software management processes.
• Proficiency in ServiceNow Asset Management solutions.
• Experience in vendor management.
• Excellent organizational, teamwork, presentation, and interpersonal skills.
• Demonstrated experience leading and successfully delivering cross-functional projects.
• Demonstrated experience handling challenging priorities and customer expectations.
• Ability to work independently and proactively in a fast-paced, multifaceted environment.
• Strong analytical and problem-solving skills.
• Solid focus on delivering exceptional user experiences through technology.
• Familiarity with SOX compliance standard processes.

Our Approach to Flexible Work

With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!