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Manager, Functional Consulting (professional Services) - Remote Eligible

Lead financial software implementation teams to maximize customer satisfaction and project success
Costa Rica, Costa Rica, United States
Senior
1 week ago
Workday

Workday

A provider of cloud-based software solutions for finance, HR, and planning used by organizations worldwide to manage their operations.

Consulting Team Leader

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

Workday's Consulting teams are driven by a passion for our products and the success of our customers in implementing our best in class cloud solutions. We're a diverse group of people, with an invaluable mix of experience and backgrounds, located across multiple locations within the region. We are often remote from one another but that doesn't stop our sense of collaboration, supportiveness, and fun!

About the Role

Responsibilities include:

  • Energetically recruit, develop, lead, and retain a diverse team of consultants supporting Workday's Finance Software products.
  • Promote a team-oriented, ambitious, and innovative work environment while maintaining and continuously improving the consultant onboarding, performance management, and career development process.
  • Collaborate with Resource Management, Sales, and Engagement Managers to effectively staff engagements and build the skills vital to Workday consultants.
  • Drive team and individuals to provide the best customer satisfaction in the industry to deliver on customer satisfaction, references, revenue utilization, and margin objectives.
  • Become knowledgeable in the Workday product, methodology, and customer requirements by actively providing consulting services and working closely with the project teams.
  • Ensure the consultants are adhering to the activities, processes, and procedures outlined in Workday's Implementation Methodology.
  • Contribute to the strategic direction of the organization through leading and participating in internal initiatives.

About You

Would you enjoy leading a team in a fast paced environment? Do you have an appetite for variety and challenging business problems to solve? Are you a great communicator with a passion for providing expert services to help our customers maximize the value of Workday solutions and coach less experienced team members?

The ideal candidate will have a mix of product/program management, consulting, and people management skills with a strong working knowledge of professional services as it relates to enterprise software. Requirements include:

  • 5+ years of functional experience with Financials Software Applications
  • 5+ years of experience leading teams as a people manager and/or leading an implementation team working with Workday, SAP, Oracle, PeopleSoft or similar cloud based applications.
  • Experience implementing or working with Workday, SAP, Oracle, Taleo, PeopleSoft, ADP, UKG or similar applications.
  • Bachelor's degree or equivalent experience required
  • It is essential to be bilingual in Spanish and English

Other qualifications:

  • Strong consulting, organizational, project management, and interpersonal skills
  • Critical thinker & innovator with the ability to bring new ideas to life
  • Self-starter with proven ability to thrive and excel in a fast-paced, dynamic environment with high performance expectations
  • Strong team player, committed to high quality delivery
  • Structured, organized, and disciplined, and able to prioritize and handle multiple tasks simultaneously
  • Excellent written and oral communication skills
  • Ability to travel up to 20% of the time

Our approach to flexible work enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

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Manager, Functional Consulting (professional Services) - Remote Eligible
Costa Rica, Costa Rica, United States
Support
About Workday
A provider of cloud-based software solutions for finance, HR, and planning used by organizations worldwide to manage their operations.